Advanced Tech

About the role

Advance Technicians provide world-class support service by completing new customer installations, repairing equipment, and troubleshooting. This role offers a clear and solid career path with several opportunities to grow and learn.

Responsibilities

• Maintain high-level service by troubleshooting and diagnosing malfunctions in the Headend, HFC, and fiber optic networks, as well as Home Terminal Units.
• Support customers by repairing local plant performance issues and customer-owned equipment using electronic test equipment.
• Read and interpret system/network design maps.
• Verify as-built documentation; compare field findings with existing documentation and report discrepancies following Company standards.
• Splice and/or terminate coaxial and fiber optic cables, mount active and passive devices (aerial and underground), activate devices, and test equipment to ensure optimal performance.
• Perform surveys to determine if customer-requested locations can receive service; create maps/drawings to estimate costs for plant/drop extensions if needed.
• Perform underground facility locates accurately using plant maps and electronic locating equipment to prevent cable damage and service interruptions.
• Perform construction maintenance duties, including splicing aerial/underground cables, repairing/replacing damaged plant, and inspecting/replacing power supplies.
• Monitor plant for ingress/egress, perform signal leakage ride-out activities, and track/repair signal leakage as necessary.
• Train system technical personnel as directed by local system management.

Requirements

• One-year certificate from college or technical school; or three to four years of related experience and/or training; or equivalent combination of education and experience.
• Must successfully complete Sparklight Technical Training Center Advanced Technician course within 6 months of accepting the position.
• Working knowledge of signal level meters, volt-ohm meters (VOM), leakage detection equipment, time domain reflectometer (TDR), optical time domain reflectometer (OTDR), and related test equipment.
• Knowledge of rules and regulations from regulatory bodies such as FCC, NEC, NESC, OSHA, and DOT, as well as local ordinances.
• Valid driver’s license in the state of employment.
• Ability to work a variable schedule, respond to service interruptions during regular business hours, shift work, or on-call as required.
• Availability to work overtime, including weekends, evenings, and holidays.

Core Competencies

• Committed: Values each customer while working to retain their business and support communities.
• Helpful: Delivers support in ways most useful to customers, addressing needs with expertise, respect, and empathy.
• Proactive: Anticipates customer needs and works to make their experience seamless and rewarding.
• Personal: Understands customers well and tailors interactions to meet their needs and expectations.

Benefits

• Medical, dental, and vision plans – effective from the start date.
• Life insurance (self, spouse, children).
• Paid time off (vacation, holiday, and personal/sick days).
• 401(k) with 100% company match (starts on the first day of service, up to 5% of eligible compensation).
• Group Legal plan with Identity Theft Protection.
• Tuition reimbursement (up to $5,250 in the first year).
• Up to $75 per month towards cable and internet services.
• Annual community support for various organizations across the U.S.
• Associate recognition and awards programs.
• Advancement opportunities and a collaborative work environment.