Advanced Specialist, Customer Success - Faculty Advisor - Nursing and Health Professionals

Responsibilities

• Partner with course-level administrators, providing discipline experience and digital product knowledge, to advise on the right integration of Pearson digital products and implementation that will best support teaching and learning goals.
• Consult on digital assessment, grading, and reporting strategies;
• Provide deep understanding and best practices knowledge for instructing with MyLab Nursing and other Health Profession courses.
• Consult with customers who need assistance with curriculum mapping and modifying or creating their courses within MyLab based on learning outcomes.
• Create department-specific training resources such as videos, guides, and live as well as recorded webinars as needed.
• Guide and service implementation on new innovations and products developed for Pearson’s Nursing curriculum.
• Consult with product team to advise on products under development.
• Partner with Sales in campaigns, calls and meetings, demonstrations, and other sales enablement initiatives.
• Use a set of success metrics and reporting structure to provide customers as well as internal stakeholders written documentation of the recommendations and evolution of the course design and implementation.
• Requires some travel to conduct face-to-face training and implementation workshops as well as attend relevant conferences and internal meetings.

Qualifications

• Master's degree in assigned discipline area is required
• RN is required
• At least 5 years of full-time teaching experience at the collegiate level, or comparable
• Power-user experience with learning software; Pearson MyLab and eTexts preferred
• Experience with other Health Professions, such as Medical Technology, Medical Terminology, Medical Assistance, and Health Records Management and Coding a plus
• Online teaching experience preferred
• LMS Experience preferred
• Experience presenting at conferences, department meetings, and events