Advanced Quality Assurance Technician

About the role

Join Amcor as an Advanced Quality Assurance Technician and help provide Quality systems support to manufacturing operations to ensure high quality products are shipped to customer. This position provides support for the manufacturing processes by providing our customers with a quality product within specifications.

Responsibilities

• Acts as a safety leader. Demonstrates safety leadership by complying with all safety rules, policies, regulations and procedures; participating in safety programs, and encouraging employee involvement from all employees in all safety activities.
• Safeguards all written safety programs and safety training.
• Able to conduct all the QC tests as needed.
• Analyze QA and/or other data for trends and issue reports as needed.
• Uses various statistical analyses to solve business/quality problems.
• Maintains and recommends improvements to critical inputs into the processes.
• Ensures that test equipment within the Quality Department is functional and appropriate.
• Conducts internal and supplier audits as needed.
• Prepares for and assists with customer audits.
• Supports customer launches.
• Assists with customer complaints and corrective action process.
• Supports investigations and follow up on corrective actions.
• Captures and coordinates, conducts and reviews equipment calibrations.
• Ensures the smooth working of the quality laboratory: equipment maintenance and service contracts.
• Determines/captures best laboratory QC/QA practices.
• Coaches Operations staff to ensure understanding/compliance with customer expectations.
• Participates in continuous improvement projects as needed.
• Interfaces with all departments and personnel: Production, Technical, Customer Service, Operations, Management, Shift Supervisors, Maintenance, etc.
• Performs other duties in the QA department as needed.
• Substitutes for the Quality Manager as needed.

Requirements

• Possesses a 2-4 years college degree in Engineering or other technical field or equivalent.
• Has 3-5 years previous experience working in a Manufacturing or Quality environment desired.
• Has 1+ year of experience in a comparable position, specifically analyzing problems and resolving customer issues, in a manufacturing environment.
• Thoroughly understands common Quality and Problem Solving tools such as ISO, FSSC 22000, Statistical Analysis, Pareto Charts, Histograms, Brainstorming, etc.
• Knows problem-solving techniques, continuous improvement tools and methodologies (such as Six Sigma).
• Is proficient in Microsoft Office and Minitab.

Qualifications

• Excellent communication skills and the ability to interact with all personnel.
• Training or experience with FSSC 22000 standards and GMP’s.
• Strong time management skills to handle multiple ongoing projects.
• Working knowledge of statistical analysis techniques and software tools.
• Green Belt certification is beneficial.
• A general familiarity with manufacturing operations.
• A working knowledge of various converting raw materials would be a plus.
• Ability to work independently with minimal supervision.

Skills

• Communication skills
• Time management skills
• Statistical analysis
• Problem-solving techniques
• Continuous improvement tools
• Microsoft Office
• Minitab

Benefits

• Medical, dental and vision plans
• Paid time off, starting at 40 hours per year for full-time hourly employees, may vary by location
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing programs & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retail Savings Plan with company match
• Discretionary bonus program (initial eligibility dependent upon hire date)