Advanced Medical Support Assistant - Community Care

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Physical Requirements

The Advanced MSA position is primarily sedentary and requires prolonged sitting and typing. The position requires visual acuity, keen hearing, clear distinctive speech, and manual dexterity. This position requires potentially long periods of continued sitting and lifting of at least 35 pounds on an occasional basis. Staff may rarely be exposed to Veterans who are combative, sedentary to delirium, dementia, or psychiatric disorders while in patient care areas.

Responsibilities

• Recommends changes to existing clinic procedures based on current administrative guidelines
• Expert in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model
• Coordinates with the patient care team to review clinic appointment availability/utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and make adjustment as necessary
• Develops and/or maintains effective and efficient communication with the patient - interdisciplinary coordinated care delivery model teams - VA medical centers - and other agencies (e.g. - assist with communications during the inpatient to outpatient discharge, communicate with non-VA medical facilities, prepare correspondence to notify patients of appointment details)
• Processes incoming patient secure messaging and coordinates with care team as appropriate
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
• Setting priorities and deadlines - adjusting the flow and sequencing of the work to meet team and patient needs
• Assists the team to reinforce the plan of care and self-help solutions
• Enters appropriate information into the electronic record
• Maintains patient systems to verify and validate accuracy and resolve issues
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
• Informs team members about shared patients
• Screens new community care consults for eligibility and duplication - communicates with community providers
• Schedules Veteran appointments with community providers using electronic scheduling software
• Routinely communicates with physicians - case managers and other allied health professional staff using sound interpersonal skills and remains consistently aware of sensitive information
• Works with the interdisciplinary team to reinforce the plan of care and self-help solutions
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
• Manages patient systems to verify and validate accuracy and resolve issues
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
• Informs team members about shared patients
• Screens new community care consults for eligibility and duplication - communicates with community providers
• Schedules Veteran appointments with community providers using electronic scheduling software
• Routinely communicates with physicians - case managers and other allied health professional staff using sound interpersonal skills and remains consistently aware of sensitive information
• Works with the interdisciplinary team to reinforce the plan of care and self-help solutions
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
• Manages patient systems to verify and validate accuracy and resolve issues
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
• Informs team members about shared patients
• Screens new community care consults for eligibility and duplication - communicates with community providers
• Schedules Veteran appointments with community providers using electronic scheduling software
• Routinely communicates with physicians - case managers and other allied health professional staff using sound interpersonal skills and remains consistently aware of sensitive information
• Works with the interdisciplinary team to reinforce the plan of care and self-help solutions
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
• Manages patient systems to verify and validate accuracy and resolve issues
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
• Informs team members about shared patients
• Screens new community care consults for eligibility and duplication - communicates with community providers
• Schedules Veteran appointments with community providers using electronic scheduling software
• Routinely communicates with physicians - case managers and other allied health professional staff using sound interpersonal skills and remains consistently aware of sensitive information
• Works with the interdisciplinary team to reinforce the plan of care and self-help solutions
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
• Manages patient systems to verify and validate accuracy and resolve issues
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
• Informs team members about shared patients
• Screens new community care consults for eligibility and duplication - communicates with community providers
• Schedules Veteran appointments with community providers using electronic scheduling software
• Routinely communicates with physicians - case managers and other allied health professional staff using sound interpersonal skills and remains consistently aware of sensitive information
• Works with the interdisciplinary team to reinforce the plan of care and self-help solutions
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
• Manages patient systems to verify and validate accuracy and resolve issues
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
• Informs team members about shared patients
• Screens new community care consults for eligibility and duplication - communicates with community providers
• Schedules Veteran appointments with community providers using electronic scheduling software
• Routinely communicates with physicians - case managers and other allied health professional staff using sound interpersonal skills and remains consistently aware of sensitive information
• Works with the interdisciplinary team to reinforce the plan of care and self-help solutions
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
• Manages patient systems to verify and validate accuracy and resolve issues
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
• Informs team members about shared patients
• Screens new community care consults for eligibility and duplication - communicates with community providers
• Schedules Veteran appointments with community providers using electronic scheduling software
• Routinely communicates with physicians - case managers and other allied health professional staff using sound interpersonal skills and remains consistently aware of sensitive information
• Works with the interdisciplinary team to reinforce the plan of care and self-help solutions
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
• Manages patient systems to verify and validate accuracy and resolve issues
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
• Informs team members about shared patients
• Screens new community care consults for eligibility and duplication - communicates with community providers
• Schedules Veteran appointments with community providers using electronic scheduling software
• Routinely communicates with physicians - case managers and other allied health professional staff using sound interpersonal skills and remains consistently aware of sensitive information
• Works with the interdisciplinary team to reinforce the plan of care and self-help solutions
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
• Manages patient systems to verify and validate accuracy and resolve issues
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
• Informs team members about shared patients
• Screens new community care consults for eligibility and duplication - communicates with community providers
• Schedules Veteran appointments with community providers using electronic scheduling software
• Routinely communicates with physicians - case managers and other allied health professional staff using sound interpersonal skills and remains consistently aware of sensitive information
• Works with the interdisciplinary team to reinforce the plan of care and self-help solutions
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
• Manages patient systems to verify and validate accuracy and resolve issues
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
• Informs team members about shared patients
• Screens new community care consults for eligibility and duplication - communicates with community providers
• Schedules Veteran appointments with community providers using electronic scheduling software
• Routinely communicates with physicians - case managers and other allied health professional staff using sound interpersonal skills and remains consistently aware of sensitive information
• Works with the interdisciplinary team to reinforce the plan of care and self-help solutions
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
• Manages patient systems to verify and validate accuracy and resolve issues
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
• Informs team members about shared patients
• Screens new community care consults for eligibility and duplication - communicates with community providers
• Schedules Veteran appointments with community providers using electronic scheduling software
• Routinely communicates with physicians - case managers and other allied health professional staff using sound interpersonal skills and remains consistently aware of sensitive information
• Works with the interdisciplinary team to reinforce the plan of care and self-help solutions
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
• Manages patient systems to verify and validate accuracy and resolve issues
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
• Informs team members about shared patients
• Screens new community care consults for eligibility and duplication - communicates with community providers
• Schedules Veteran appointments with community providers using electronic scheduling software
• Routinely communicates with physicians - case managers and other allied health professional staff using sound interpersonal skills and remains consistently aware of sensitive information
• Works with the interdisciplinary team to reinforce the plan of care and self-help solutions
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
• Manages patient systems to verify and validate accuracy and resolve issues
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
• Informs team members about shared patients
• Screens new community care consults for eligibility and duplication - communicates with community providers
• Schedules Veteran appointments with community providers using electronic scheduling software
• Routinely communicates with physicians - case managers and other allied health professional staff using sound interpersonal skills and remains consistently aware of sensitive information
• Works with the interdisciplinary team to reinforce the plan of care and self-help solutions
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
• Manages patient systems to verify and validate accuracy and resolve issues
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
• Informs team members about shared patients
• Screens new community care consults for eligibility and duplication - communicates with community providers
• Schedules Veteran appointments with community providers using electronic scheduling software
• Routinely communicates with physicians - case managers and other allied health professional staff using sound interpersonal skills and remains consistently aware of sensitive information
• Works with the interdisciplinary team to reinforce the plan of care and self-help solutions
• Monitors pre-appointment information and/or