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We need to output HTML fragment with sections: About the role? Actually the posting includes description: "As a Senior Ford App Specialist in Allen Park, Michigan, you’ll be a part of creating...". We need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real content. We need to parse content. First, we have introductory paragraph: "As a Senior Ford App Specialist in Allen Park, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture". That's about the role. Then "What You’ll Be Doing" is responsibilities. Then bullet-like paragraphs: "Assist with daily and monthly AAF content updates", etc. Those are responsibilities. Then "What You Bring To The Role" includes requirements/qualifications: High School Diploma required, Associates Degree or bachelor’s degree preferred, Minimum 3-5 years’ experience..., 1 to 3 years of experience in an in-person or retail customer relation experience preferred. Then "What You Can Expect" includes benefits: Competitive Salary with Incentives, Health/Dental/Vision/Life Insurance, Flexible Spending Account (FSA) and Health Savings Account (HSA), 401(k), Vacation/Sick Time and Paid Holidays, Tuition Reimbursement, Employee Assistance Program, Employee Discount Program, Training and Development Programs (Percepta College), Employee Rewards Program (Perci Perks). That's benefits. Pay: "Competitive Salary with Incentives" is pay info. Could be separate Pay section. But we already have Benefits; we could combine Pay into Benefits? The instruction: include Pay section only if posting actually states them. It does state "Competitive Salary with Incentives". So we could have a Pay section with that line. Benefits section then list other benefits. Schedule: Not mentioned. So omit. Skills: The section "A Bit More About Your Role" lists many skill items: passion for at least one of three items, Exceptional customer service, Automotive Industry, Cutting edge technology, Communication, etc. That's skills/qualities. Could be Skills section. Also there is "About Percepta" which is company description; could be About the role? Actually About the role already covered intro. Could add About the company? Not required heading list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can put company description under About the role maybe? Or we could add a separate section like About Percepta but not in allowed headings. Probably we should incorporate into About the role or maybe omit as not required. The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., meaning those are examples; we can use those headings. It doesn't forbid other headings but better to stick to those. We'll include About the role (intro + company overview), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay. We need to avoid repeating job title as heading. So no h3 with "Senior Ford App Specialist". Good. We need to use

• for any list of duties/requirements/benefits. So for responsibilities list, requirements list, qualifications list, skills list, benefits list. We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep each bullet point as is. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. At the end there is EEO statement etc. Remove that. Also remove duplicated lines: there may be duplicate "Percepta is an Equal Opportunity Employer." etc. Remove. Now craft HTML. Structure:

  About the role

  As a Senior Ford App Specialist in Allen Park, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

  At Percepta, we bring first-class service across each market we support. Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. Leave it better – We take ownership and leave every process, person, and place better than we found it. Win together – We succeed as one—celebrating, supporting, and showing up for each other. Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.

  But that includes EEO etc which we said to remove. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So we should strip EEO statements. Also remove "Percepta is proud to be an equal opportunity employer..." etc. Also remove "Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment." That's maybe legal but not EEO; it's a condition of employment. Might be considered boilerplate? Not sure. It's not EEO but it's a condition; maybe keep? The instruction says remove EEO/equal-opportunity/scam-warning boilerplate. Background check/drug test is not EEO; it's a condition. Might keep. However it's somewhat boilerplate but not prohibited. I'd keep it. But we also need to remove duplicated lines: there is duplicate "Percepta is an Equal Opportunity Employer." and "US-MI-Dearborn". Remove those. Thus About the role section: include intro paragraph and company overview (values). We'll keep values but remove EEO lines. Now Responsibilities: Use
  • for each duty. List from "What You’ll Be Doing" paragraph and bullet list. Paragraph: "Senior Ford App Specialist builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. Senior Ford App Specialist will teach and guide guests and members through this savvy and innovative technological experience. Senior Ford App Specialist will act as an SME and assist other Ford App Customer Experience Specialists as needed. Member interaction, first and foremost, is to provide an exceptional experience for members to build a strong loyalty to the program. Senior Ford App Specialist will be focused on building relationships with their members and providing an outstanding experience where members are delighted." Then bullet list: - Assist with daily and monthly AAF content updates - Assist with daily and monthly data pulls/reporting - Monitor the agent knowledgebase application (AAF) for changes to content and suggest enhancements as applicable - As needed, monitor real time adherence; ensure the guides are properly supporting the requested service level - Handle supervisor cases/calls as appropriate - Provide an exceptional client experience in every interaction. - Provide insightful advice and direct support to members in need. - Diagnoses of issues and provide resolution with teaching and guidance. - Partners with legacy App owners for troubleshooting and resolution. - Handles escalated issues and complex inquiries from the Guides. - Problem solves with ease and provides swift resolution. - Mentoring Guides as a subject matter expert allowing for development and team building among the group. - Continuous refocus of teams to provide a quality experience for each member. - Research and resolves billing or payment issues. - Owns the member experience from the very beginning to the end. - Making decisions on whether to escalate or how to address member issues so they are delighted and eager to continue to utilize the program. - Identifies and presents out of the box ideas and changes to Leaders through key metrics, including member and employee feedback to ensure this program is second to none. - Systems Support - Collaborate with multiple IT teams in the development of new system enhancements. - Perform user acceptance testing of system enhancements. - Respond to inquiries regarding system errors, functionality, and enhancements. - Propose new enhancements based on observations, and experience with the applicable processes. We need to format as list items; sub-items could be nested
    . Now Requirements: "What You Bring To The Role" includes: - High School Diploma required. - Associates Degree or bachelor’s degree preferred. - Minimum 3-5 years’ experience in training, public relations, public affairs, sales, marketing, customer service, or any combination thereof. - 1 to 3 years of experience in an in-person or retail customer relation experience preferred We could treat these as Requirements. Qualifications maybe similar; but we have both Requirements and Qualifications headings allowed. We could split: Requirements = education and experience; Qualifications = maybe other qualifications? But the posting doesn't separate. Could put all under Requirements and omit Qualifications (since no distinct content). Or we could put education under Requirements and experience under Qualifications. But better to follow instruction: include a section ONLY when posting has real, specific content for it. We have content for both Requirements and Qualifications? The posting lumps them; we could treat the first two as Requirements (education) and the experience as Qualifications? But Qualifications often includes experience. However we need to avoid thin sections. Might combine into one section called Requirements and skip Qualifications. Or we could have Requirements (education) and Qualifications (experience). Both have content. Let's do that. Thus:

    Requirements

    • High School Diploma required.
    • Associates Degree or bachelor’s degree preferred.

    Qualifications

    • Minimum 3-5 years’ experience in training, public relations, public affairs, sales, marketing, customer service, or any combination thereof.
    • 1 to 3 years of experience in an in-person or retail customer relation experience preferred
    Now Skills: from "A Bit More About Your Role" list. We need to capture each bullet. Paragraph: "A Bit More About Your Role A passion for at least one of the three items below is important because we are seeking people who want to build a career that is aligned with their interests." Then list: - Exceptional customer service - Automotive Industry - Cutting edge technology - Communication - Excellent communication skills – both verbal and written word - Passionate and confident over the phone or on video chat - Comfortable with twitter, email, text, or any written form - Savvy and demonstrate creative solutions - Present a professional and polished yet friendly - Speed and accuracy when typing - Ability to sway the opinion of others through verbal and/or written correspondence - Ability to adapt communication style to fit the style of others - Ability to