Advanced Customer Service Representative

About the role

Taylor DM Brands is seeking an Advanced Customer Service Representative to join the team in Dayton, OH, White Bear Lake, MN, or Amsterdam, NY.

Responsibilities

• Autonomously manage and own numerous multiple-solution customers and related demands with ease.
• Work independently and within a team to deliver a consistent, exceptional customer experience every time.
• Manage all communications-written, verbal, and in person, in a profession, proactive and efficient manner.
• Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately.
• Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution.
• Successfully establish, manage and exceed customer expectations throughout all engagements.
• Engage appropriate resources to assist or resolve service issues as necessary.
• Understand and appropriately use the company pricing system and policies.
• Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities.
• Manage workflow to meet customer deadlines in a team environment.
• Understand and help the customer articulate their needs.
• Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.
• May act as a coach/mentor to other CSR’s.
• Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience.
• Coordination of projects and complex customer deliverables.

Requirements

• A high school diploma or equivalent and 2 years of experience in the field or in a related area.

Qualifications

The anticipated hourly wage for this position is $25 per hour. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Skills

Familiar with standard concepts, practices, and procedures within a particular field.

Benefits

Taylor Corporation offers a comprehensive benefits package including multiple health plan options, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO), and 64 hours of annual holiday pay.

Pay

The anticipated hourly wage for this position is $25 per hour. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Schedule

Not specified.