Advanced Cosmetic Enhancement Specialist III

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

About the role

As an Advanced Cosmetic Enhancement Specialist, you will combine technical expertise with creativity to deliver unparalleled automotive detail solutions according to Rivian’s high standards. This role requires high levels of energy and initiative, independent judgment, and cross-team collaboration. Ability to complete tasks in a compressed timeline is a must.

Responsibilities

• Follow and promote Rivian's high standards of safety, cleanliness, and organization in all work areas
• Perform post-service detail inspections ensuring optimal quality control
• Clean vehicle interiors and exteriors in compliance with standard operating procedures and through use of various chemicals and products
• Use special purpose cleaners and/or claybars to remove foreign materials which do not respond to normal cleaning procedures, utilizing experience and following product manufacturer recommendations
• Apply compounds, polishes, waxes, and sealants to auto body and wipe or buff surfaces by hand or machine
• Perform color/wet sand on exterior surfaces, install ceramic coating, and paint touch-up/corrections as needed
• Install, trim, and repair paint protection film
• Open, document, and close work order lines in Rivian's proprietary system
• Attend meetings, provide updates, and communicate effectively within the detailing organization and cross-functional partners
• Build strong relationships with customers through effective communication and ensuring their needs and expectations are met with exceptional service
• Track services performed, monitor vehicle charge levels and overall condition of the vehicle
• Maintain inventory of materials and supplies
• Move, park and deliver vehicles
• Use proper personal protection equipment when using products in accordance with SDS and EHS
• Operate all buffers, polishers, steamers, hoses, vacuums, and other equipment in a safe manner
• Perform detailing tasks in a mobile environment, away from service center

Requirements

• Prior detail or car wash experience – 2 - 4 years recommended
• Must be 21 years or older and be authorized to work in the U.S.
• Valid in-state driver's license and clean driving record
• High School diploma or equivalent recommended but not required
• Certifications or Authorized Installers recommended but not required
• Sales/customer service experience recommended but not required
• Ability to communicate, read, and comprehend the English language for all job-related instructions and information
• Willingness to learn and perform a wide range of allocated tasks
• Willingness to learn and adapt to new technologies and advancements in the industry
• Excellent manual dexterity skills as well as patience to deal with high stress and high volume situations
• Attention to detail with excellent customer service, communication, and interpersonal skills
• Must be able to stand or walk for extended hours
• Must be able to lift and carry at least 50 pounds
• Driven and self-motivated individual, with ability to work with little or no supervision
• Must be able to work flexible hours including nights, weekends, and possible holidays
• Ability to travel for support as needed – around 25% of the time

Pay

The salary range for this role is $24.53 to $28.08 per hour for Nevada-based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for an annual performance bonus.

Benefits

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to:

• Paid vacation
• Paid sick leave
• A competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees
• Opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements

Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment.