Advanced Automotive Service Technician

Location: 14 Washington St, Westwood, Massachusetts 02090-1402
Position Type: Full-Time, Flat Rate
Work Arrangement: On-Site

About the role

Join a technology-forward, customer-centric automotive service team. We're seeking a highly skilled Advanced Automotive Service Technician who thrives on solving complex vehicle problems, embraces emerging automotive technologies, and takes pride in delivering exceptional customer experiences. This role involves diagnosing drivability concerns, electrical issues, advanced engine performance problems, and modern vehicle technology systems while mentoring teammates and consistently delivering high-quality repairs.

Responsibilities

• Advanced Diagnostics & Repair
  • Diagnose and repair complex mechanical, electrical, drivability, and performance concerns
  • Troubleshoot engine, transmission, steering, suspension, braking, HVAC, and electronic systems
  • Utilize advanced diagnostic equipment, OEM service information, scan tools, and testing equipment to identify root causes
  • Verify repairs through comprehensive testing and quality inspections
• Modern Vehicle Technology
  • Diagnose and service vehicle computer systems, sensors, modules, and network communications
  • Perform software updates, calibrations, and programming when required
  • Stay current on hybrid, electric vehicle, and emerging automotive technologies
• Customer & Team Support
  • Communicate technical findings in a way customers can easily understand
  • Assist service advisors with accurate recommendations and repair estimates
  • Mentor and support developing technicians, helping elevate shop performance and technical expertise
• Quality, Safety & Productivity
  • Maintain high-quality workmanship while achieving productivity goals
  • Follow all company safety procedures and manufacturer repair standards
  • Accurately document inspections, findings, repairs, and recommendations

Requirements

• ASE Master Technician certification (A1–A8 preferred)
• Hybrid and EV experience
• Advanced engine performance diagnostics experience
• Leadership or mentoring experience
• Minimum 3+ years of hands-on automotive repair experience

Skills

• ASE Master Technician, A1 and/or Manufacturer Certified
• Advanced automotive diagnostic capability
• Strong electrical and electronic troubleshooting skills
• Proven engine performance and drivability diagnosis experience
• Proficiency using scan tools, diagnostic software, and testing equipment
• Ability to read wiring diagrams, OEM service information, and repair procedures
• Strong attention to detail and commitment to quality
• Excellent problem-solving skills
• Professional communication and customer service abilities
• Ability to work independently with minimal supervision

What Success Looks Like

Our top-performing Advanced Service Technicians:

• Diagnose problems accurately the first time
• Consistently minimize comebacks
• Maintain strong productivity and efficiency
• Earn customer trust through honesty and transparency
• Continuously develop their technical expertise
• Help elevate the technicians around them

Benefits

• Competitive compensation
• Weekly payroll
• Medical, dental, and vision options
• 401(k) and Roth retirement plans
• Paid time off and holidays
• Ongoing training and professional development
• Career advancement opportunities