Adult Programs Manager

About the role

The Adult Programs Manager is responsible for overseeing all adult climbing programs, managing instructors and staff, and helping ensure the gym operates smoothly on a daily basis. This is a leadership position for someone who enjoys working with people, building community, developing staff, and creating high-quality climbing experiences.

Responsibilities

• Program Leadership
  • Organize, schedule, and manage adult climbing programs, classes, clinics, leagues, and events
  • Instruct lead climbing, top rope, technique, movement, and specialty climbing classes
  • Cook and mentor adult climbers from beginner through advanced levels
  • Develop and implement new programs that increase participation and community engagement
  • Monitor program performance and identify opportunities for growth and improvement
• Staff Management
  • Supervise, support, and develop instructors and front desk staff
  • Delegate daily tasks and ensure responsibilities are completed efficiently
  • Assist with hiring, onboarding, training, and performance management
  • Foster a positive, accountable, and team-oriented work environment
  • Lead by example and help maintain a strong workplace culture
• Gym Operations
  • Assist with opening and closing procedures
  • Help ensure the facility remains clean, organized, and welcoming at all times
  • Conduct routine facility walkthroughs and address cleanliness, safety, and maintenance concerns
  • Cordinate with other department managers to maintain smooth daily operations
  • Assist in implementing operational procedures and best practices
• Customer Service & Community Engagement
  • Deliver exceptional customer service to members, guests, and program participants
  • Resolve customer concerns professionally and effectively
  • Build relationships with members and foster a welcoming community atmosphere
  • Support gym events, competitions, outreach programs, and member engagement initiatives
  • Represent Bend Rock Gym in a positive and professional manner

Qualifications

• Strong climbing background with experience in lead climbing and climbing instruction
• Previous coaching, teaching, supervisory, or management experience preferred
• Excellent communication, leadership, and organizational skills
• Ability to manage multiple projects and priorities simultaneously
• Strong customer service and conflict-resolution abilities
• Self-motivated with excellent problem-solving skills
• Current climbing certifications are a plus (CWI, AMGA, USAC, etc.)
• Ability to work evenings, weekends, and occasional special events as needed

What We’re Looking For

The ideal candidate is a leader who is equally comfortable coaching a climbing class, managing staff, solving operational challenges, and ensuring every guest has a positive experience. They are proactive, organized, team-oriented, and passionate about helping Bend Rock Gym continue to provide an outstanding climbing community for Central Oregon.

Compensation

$40,000-$60,000. Based on experience, qualifications, and leadership background.

How to Apply

Please submit your resume and a brief cover letter outlining your climbing, coaching, management, and customer service experience.