Adult, Family, and Economic Services Deputy Division Director – Human Services

About the role

The Deputy Division Director role within the El Paso County Department of Human Services involves providing administrative oversight and management to an assigned division. This includes developing strategic plans, overseeing data strategy, and ensuring compliance with rules, policies, and procedures.

Responsibilities

• Provides administrative oversight and management to an assigned division within DHS, including establishing and overseeing goals, outcomes, and benchmarks.
• Develops strategic plans, including establishing and communicating goals, objectives, and outcomes in collaboration with division leadership.
• Oversees data strategy and usage within the division, ensuring data quality and supporting data-driven decision-making business processes.
• Builds and maintains a strong, collaborative environment that promotes service integration throughout the division.
• Works with division leadership to create, foster, and maintain values, culture, and a team-oriented environment.
• Develops, interprets, and ensures the implementation and compliance of rules, policies, and procedures utilizing leadership in the service delivery philosophy.
• Oversees and provides leadership during implementation of new programs and procedures; evaluates and monitors existing programs and procedures.
• Establishes performance standards for assigned staff; conducts performance evaluations and motivates employees to reach peak productivity and performance; participates in the hiring and disciplinary process.
• Ensures staff meets mandated Department and State training requirements.
• Consults and collaborates with other agencies and community professionals regarding the establishment and implementation of DHS programs and services; serves as a community liaison in a wide range of community and DHS collaboration efforts locally and at the State level.
• Determines and monitors quality assurance trends and ensures creation and/or adherence to practice and policy.
• Represents the division at various meetings, including the Board of County Commissioners, other agencies, and State and community meetings.
• Serves as the division director of assigned divisions in their absence, including decision-making on behalf of the division director in assigned division-related matters.
• Performs other duties as required.

Requirements

• Knowledge of Department of Human Services programs and services.
• Knowledge of strategic planning, research, and evaluation methods.
• Ability to demonstrate a broad range of leadership skills.
• Ability to objectively evaluate the performance of others.
• Ability to effectively plan, schedule, and organize.
• Ability to work independently with minimal supervision and in a team environment.
• Ability to assess situations and make prudent decisions; ability to effectively apply conflict resolution and problem-solving skills.
• Ability to communicate and work effectively with co-workers, other agencies, elected officials, vendors, and the public.
• Proficiency with computers, printers, calculators, and other standard office equipment and Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
• Maintain regular and punctual attendance.

Qualifications

• Bachelor's degree in human behavioral science or related field.
• Five years of supervisory or management experience in human services or a closely related field.
• Master's degree in a related field preferred.
• Experience with public assistance programs such as SNAP, TANF, or Medicaid preferred.

Pay

Hiring Range: $114,500.00 - $119,500.00 annually

Schedule

This position has an anticipated work schedule of Monday – Friday, 8:00am – 5:00pm with need for flexibility; Hybrid schedule may be available upon successful completion of the initial evaluation period; subject to change and dependent on department need.