Adult English Language and Literacy Intake Advisor

About the role

The New York Public Library (NYPL) is seeking an Adult English Language and Literacy (AELL) Intake Advisor to support the recruitment, assessment, and placement of adult learners in the library's ESOL and adult literacy programs.

Responsibilities

• Own: Case management and regular communication with students
• Outreach and relationship building with internal and external partners for program referrals
• Teach: Students the various NYPL and city services that can help them achieve their long-term goals and remove barriers to program participation
• Job readiness skills to students
• Basic digital literacy and online learning platforms to new students
• Learn: NYPL strategic priorities and initiatives
• How to maintain compliance with the government funders in order to stay abreast of National Reporting System standards
• Improve: Student retention and persistence in program participation resulting in higher measurable skill gain
• Student registration and intake processes ensuring a positive patron experience

Requirements

• Required Education & Certifications: Bachelor’s Degree in education, English, literacy or a related field; Certification in Best Plus and TABE (attainment of certification required within the first 3 months of employment)
• Required Experience: At least 1 year of administrative and/or instructional experience working with non-native English speaking adult learners
• Required Skills: Proficiency with data entry and utilization of various databases; Knowledge of community resources and counseling/social services for high needs populations (literacy and language needs); Intermediate knowledge of Microsoft Office and Google Drive; Proficiency in navigating and leading meetings on Zoom; Excellent written and verbal communication skills; Ability to work with culturally-diverse communities; Ability to work independently and collaboratively

Qualifications

• Managerial/Supervisory Responsibilities: Supervise 1 hourly Student Mentor