Adoption Specialist (Hybrid)

Responsibilities

Customer Engagement & Adoption Guidance:

• Assess customer health and renewal risk using digital tools, reports and usage insights
• Support customers during onboarding, product changes, and new feature adoption with accurate and up-to-date product knowledge
• Provide customers with guidance that aligns with their workflows and intended use cases to help them achieve measurable outcomes

Driving Value, Growth And Expansion Readiness:

• Support customers in getting the most value from their Autodesk solutions and recognize when their needs may require additional capabilities, partnering with internal teams where appropriate
• Recognize friction points or gaps in usage and recommend appropriate next steps
• Share customer trends and insights that help strengthen and scale adoption programs across the region

Requirements

Minimum Qualifications:

• Bachelor’s degree or equivalent experience
• AEC software knowledge and/or relevant AEC industry experience
• Two to four years in Adoption, Renewals, Inside Sales, Technical Support or similar customer-facing roles
• Passion for technology with strong technical aptitude and willingness to learn new tools quickly
• Ability to handle escalated customer situations and communicate effectively across different organizational levels
• Strong organizational, follow-up, and time-management skills

Preferred Qualifications

• Degree in Engineering, Architecture, Construction Management, or related fields
• Experience supporting SaaS adoption or digital onboarding programs
• Familiarity with Autodesk Construction Cloud or similar technologies

Qualifications

• Passion for technology and helping customers succeed with technology
• Comfortable engaging with many customers across a variety of scenarios and building relationships rooted in trust
• Experience in the construction industry strengthens ability to understand customer workflows and support meaningful adoption

Benefits

Salary:

• Starting base salary between $55,000 and $98,010

Benefits:

• Health and financial benefits
• Time away and everyday wellness
• Comprehensive benefits package

Learn More About Autodesk:

• Welcome to Autodesk!
• Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
• We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
• We take great pride in our culture here at Autodesk – it’s at the core of everything we do.
• Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

Equal Employment Opportunity:

• Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

Diversity & Belonging:

• We take pride in cultivating a culture of belonging where everyone can thrive.