Adoption Counselor

Job Summary

Facilitates adoptions of TMAS by evaluating both the potential adopter as well as the animal to find the best possible match. Assists clients with donations, t-shirts, raffles, and collar sales. Participates in off-site adoption events or other TMAS sponsored activities.

ESSENTIAL JOB FUNCTIONS

• Interface with clients in a diplomatic and tactful manner to assist with the adoption process.
• Must be able to remove personal opinions/views/judgements to make the appropriate animal/client match in a professional manner.
• Reviews adopter and animal profile to determine suitability.
• Data entry of all items relating to the approval of animal adoptions.
• Identifies animal needs during the adoption process and makes the appropriate arrangements, if needed, prior to completing the adoption (ex. s/n surgery, testing, microchipping).
• Assists with other front desk duties as needed (ex. Hills Science Diet adoption data).
• Ability to handle cleaning of adoption areas (ex: urine, fecal matter, bodily fluids, dirt and mud).
• Be able to handle and work with dogs and cats of all breeds, size, and temperament.

Education, Knowledge, Skills, Abilities

• Must support the TMAS mission, policies and practices.
• Must always be able to provide accurate information to the public.
• Must adhere to the company’s dress code.
• Must have the ability to deal tactfully and effectively with the public.
• Must have good oral and written skills.
• General knowledge of care, cleaning, and housing of domestic dogs and cats.
• Able to multi-task, organize and perform detailed tasks efficiently and with accuracy.
• Able to be diplomatic and informative.
• Maturity, good judgment, and a professional disposition.
• Able to follow guidance of the behavior team relating to behavioral modification and training.
• Must be computer literate.
• Must have excellent phone etiquette.
• Must be available during office hours.
• Proficient in Microsoft Office applications.
• Retail sales and/or customer service experience.
• Recognize the need for assistance and ask for help.
• Able to work independently and work as a team.
• Must have high school diploma or GED.
• Must have working knowledge of Microsoft Word and Excel.
• Able to lift 50 lbs.

Benefits

• bonuses
• Company parties
• Employee discounts