Adobe Creative Cloud Administrator & Collaboration Platform Support Engineer

About the role

This role is being hired at either the Senior Consultant I or Senior Consultant II level. The final level and compensation will be determined based on the selected candidate’s skills, experience, qualifications, and overall alignment with role expectations.

Key Responsibilities

• Administer Adobe Creative Cloud licensing, product profiles, user provisioning, entitlement management, and Adobe Admin Console configuration.
• Provide day-to-day support for Adobe Creative Cloud applications and services, including installation, sign-in, sync, and application troubleshooting.
• Support Microsoft Copilot and Power Platform administration needs, including access requests, environment support, approved use guidance, and issue triage.
• Partner with security and compliance teams to enforce governance for Creative Cloud, Copilot, Power Platform, generative AI features, and content protection requirements.
• Support application deployment, packaging, updates, and identity integration across managed devices and enterprise platforms.
• Monitor service health, license usage, support trends, and operational issues to improve reliability, cost efficiency, and user experience.
• Develop runbooks, knowledge articles, and support documentation for administration, troubleshooting, and governance processes.
• Enable users through training, office hours, and best-practice guidance across Adobe Creative Cloud, Copilot, and Power Platform solutions.

Required Qualifications

• 3+ years of experience in enterprise application administration, platform operations, or end-user support
• 1- 2 + years of Adobe Creative Cloud administration experience
• Hands-on experience with Adobe Admin Console, license management, user access administration, and Creative Cloud support processes.
• Working knowledge of Microsoft Copilot and Power Platform administration, support models, governance concepts, or user enablement practices.
• Understanding of identity and access management, enterprise software deployment, and troubleshooting across managed endpoints.
• Knowledge of security, compliance, and governance considerations related to cloud content services, generative AI, and collaboration platforms.
• Strong communication skills with the ability to translate technical issues into clear guidance for users, support teams, and leadership stakeholders.

Preferred Qualifications

• Experience with Adobe Creative Cloud enterprise deployment tools, shared device licensing, and large-scale software rollout practices.
• Familiarity with Microsoft 365 administration, Power Platform environments, Copilot enablement, and enterprise support processes.
• Experience developing governance guidance for generative AI, cloud storage, collaboration tools, and approved workflows in regulated environments.

Skills

• Adobe Creative Cloud
• Microsoft Power Platform Copilot
• Office 365 Administration
• Platform Support

Compensation

Compensation offered for this role is $75,100.00 - $126,325.00 annually and is based on experience and qualifications.

Benefits

At Allstate, we provide a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

Schedule

Employees are expected to work remotely.

Pay

The candidate(s) offered this position will be required to submit to a background investigation.