ADO Field Trainer/Customer Service Representative (Novi)

Responsibilities

• Assist customers and potential customers with questions regarding billing, insurance coverages, and member benefits.
• Face-to-face interaction with ADO Field Customer Service Representatives, Agent Staff, Agents, Managing Partners, and insureds.
• Receive, process, and verify insurance and membership transactions.
• Take ownership of complaints and inquiries and proactively follow through to resolution.
• Accept and apply payments from customers, make bank deposits and handle all monies according to money handling procedures.
• Maintain cash drawer by counting cash and keeping a daily log.
• Gather and prepare quotes and information for all lines of business.
• Support new agents and field staff as they learn to use Farm Bureau Insurance and FB Partner Group products and procedures, as well as Farm Bureau membership.

Qualifications

• Associate’s degree required or equivalent experience may be considered.
• Bachelor’s degree preferred with focus on business administration, FBCISR, AINS, CIC, management, insurance or finance or equivalent experience may be considered.
• Experience With Microsoft Outlook, Word, Excel And PowerPoint Required.
• Active P/C license required or must be successfully obtained within 90 days of employment.
• Willingness to pursue continuing job-related training and education required.
• Minimum one year of experience in insurance processing preferred.
• Two-years Professional Office Experience And Customer Service Preferred.

Pay

Note Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

Schedule

Note Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.