Admitting Representative - Inpatient Registration

About the role

Admitting team members shape the patient experience in the moments that matter most: when a patient arrives to the hospital for care. In today’s healthcare environment, patient registration is clinical in its own way: it requires precision, empathy, and calm execution under pressure.

Responsibilities

• Provide exceptional customer service across in person and telephone interactions, setting the tone for each visit.
• Collect and confirm demographic and insurance information to support clean registration and downstream billing workflows.
• Perform verification functions aligned with established scheduling/registration standards and unit guidelines.
• Complete visit documentation activities accurately and within expected timeframes.
• Manage cash collections as needed and respond to patient and family questions with professionalism and empathy.
• Provide patients with paper and electronic tools required by clinical teams to help the visit run smoothly.

Qualifications

• Education: High School Graduate or Equivalent.
• Customer service experience preferred.
• Licensure: None required.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Paid Time Off, Long-term and Short-term Disability, Retirement Savings
• Health Saving Plans, and Flexible Spending Accounts
• Certification and education support
• Generous Paid Time Off

Pay and Schedule

The starting base rate for this role is $17.50/hr. Individual compensation will be determined by the selected candidate’s previous work experience, education, and/or experience. UVA Health also offers a $3,500 sign on bonus which requires a 2-year commitment to UVA Health.

Schedule

The schedule for this role is typically full-time, with occasional evening and weekend shifts as needed.