Admissions Specialist IV

About the role

This position supports undergraduate admissions operations through the processing and review of applications, transcripts, and other admissions documentation, as well as front-line operational support of admissions systems and workflows. The position identifies and resolves routine processing, data, and workflow issues, supports departmental users, assists with testing and documentation, and escalates system-level issues to the appropriate technical team.

Responsibilities

• Process undergraduate applications, high school and college transcripts, test scores, and other supporting admissions documentation.
• Review application files and requirements to determine admissions eligibility and support issuance of admissions decisions.
• Review high school and college transcripts to identify and appropriately code coursework and other admissions-related information.
• Review error reports and admissions records to identify, research, and correct data discrepancies.
• Prepare admissions appeals and supporting documentation for review by the Undergraduate Admissions Committee.
• Assist with residency, meningitis, and other admissions-related documentation and compliance requirements.
• Monitor admissions processing workflows to identify operational issues that may affect application processing, data accuracy, or timely completion of admissions records.
• Troubleshoot and resolve routine admissions processing, data, and workflow issues within established procedures and available system functionality.
• Serve as a departmental resource for admissions staff regarding established CRM, SIS, imaging, application, and related system workflows.
• Research recurring processing or system issues and document findings for resolution.
• Test admissions workflows, system updates, and process changes, and document results.
• Assist with validating data, workflow functionality, and communication processes following system updates or changes.
• Maintain process documentation, procedures, and job aids related to admissions systems and workflows.
• Provide training and front-line support to departmental users on established admissions system processes and functionality.
• Identify issues requiring system configuration, development, or maintenance and escalate them to the appropriate technical or Project Management team.
• Support communication campaigns and other enrollment-related processes using established system tools and workflows.
• Provide support for recruitment, admission, and retention activities sponsored by the Office of Admissions and/or Division of Enrollment Management.
• Perform other duties as assigned.

Qualifications

• Associate's degree in a related field.
• Five (5) years of related experience. Additional education may be considered as a substitution for the minimum experience requirement.
• Bachelor's degree in a related field and three (3) years of related work experience.
• Master's degree in a related field and one (1) year of related work experience.
• Ability to effectively communicate technical information to non-technical users verbally, in writing, and in training presentations to groups or individuals.
• Experience in data compilation and analysis.
• Experience in a higher education setting.

Preferred Qualifications

• Bachelor's or Master's degree in Computer Science.
• Experience working with Banner, Laserfiche, and Argos.
• Experience working in higher education, admissions, supporting admissions processes, and enrollment operations.
• Experience working with CRM systems, including a background in designing and implementing complex workflows and reporting solutions.

Pay

Up to $19.23 Hourly (Up to $39,998.40 Annually, Approximately).

Benefits

• Insurance: Medical ($0–$30 per month for Employee Only coverage after university contribution, $920 value; up to 83% of premium covered for Employee and Spouse, Employee and Children, and Employee and Family coverage); Dental & Vision; Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account.
• Dual Career Partner Program
• On-campus wellness opportunities
• Work Life Solutions: Counseling, Work Life Assistance, Financial Resources, and Legal Resources.
• Tuition Benefits: Public Loan Forgiveness; Book scholarships; 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).
• Retirement: Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP); Voluntary Tax Deferred Account/Deferred Compensation Plan.
• Time Off: 8+ hours of vacation paid time off every month; 8 hours of sick leave time off every month; 8 hours of paid time off for Birthday leave; 12–15 paid holidays each year.