Admissions & Social Services Liaison (Post-acute)

About the Role

We build on trust, respect, customer focus, compassion, diplomacy, appreciation and strong communication skills to shape the culture in our workplace. Diversicare team members play a critical role in fostering an environment of Service Excellence, which we extend to all those we are privileged to serve.

Responsibilities

• Coordinate all aspects of patient referrals and admissions to the Center, involving Center team members and utilizing strong office skills
• Responsible for the training, leading, coaching and growth of direct reports
• Accurately represent Center services and clinical capabilities, including appropriate Features-Benefits-Impact, effectively demonstrating tour best practices and use of Diversicare Sales Steps
• Communicate effectively with patients and families to determine services and care that best meet their needs, for the right care in the right place at the right time
• Thoroughly educate patients and families and understand patient/family expectations to provide a positive experience and meet or exceed expectations
• Participate in Center meetings and activities as required, and thoroughly and accurately complete and/or submit any required reports, paperwork, and documentation
• Participate in marketing activity as determined with Administrator
• Collaborate with referral sources and team members to facilitate open communication
• Develop and maintain strong relationships with referral sources, uncovering needs and matching appropriate Diversicare solutions
• Meet or exceed goals determined with Administrator
• Exhibit leadership qualities, managing the admission process and collaborating with Center team
• Maintain the highest standards of professionalism and service excellence with activity and behavior that supports the Diversicare Mission, Values, and Service Standards
• Assists in pre-admission and admission process with customers; aids clients in adjusting to nursing home placement
• Interviews residents and families to obtain relevant past and present adjustments, behavior and lifestyle
• Documents progress and updates plans of care at the interdisciplinary care conference
• Arranges transportation, makes appointments and acts as a liaison between all departments, residents' families and outside agencies
• Assists in handling and accepting placement through one-on-one counseling and group work
• Ascertains potential and develops discharge plans when clients are admitted
• Arranges for post discharge services and follow-up care
• Assesses emotional, financial, spiritual, educational and social needs of residents; ensures those needs are managed by the facility or through the use of outside agencies
• Acts as resident/family advocate and ensure the resident is knowledgeable in and exercises his/her rights
• Responsible for organizing and conduction of Family Counsel Meetings and maintaining minutes of the meeting
• Maintains effective communication with residents, families, healthcare professionals and facility staff

Qualifications

• Bachelor's Degree
• Long term care / skilled nursing facility experience
• Experience in admissions and social services

Benefits

• Medical/Dental/Vision
• Excellent 401k plan
• Tuition Reimbursement
• Vacation, Holiday, and Sick Time
• Long and Short Term Disability
• Employee Assistance Program
• Life Insurance
• Referral Bonuses
• DiversICARE - employee hardship fund
• Pay advancement program - OnShift Wallet