Admissions Representative-STVT

About the role

The Admissions Representative is responsible for providing customer service and information to prospective students interested in pursuing career education and training. This position involves conducting outbound telephone calls to individuals who have inquired about campus programs, meeting with prospective students, answering questions, hosting campus tours, conducting interviews, facilitating enrollments, and participating in new-student orientation. The Admissions Representative will routinely communicate with students throughout their educational experience.

Responsibilities

• Conduct outbound and inbound telephone calls, text messages, and emails; respond timely to all inquiries
• Share information with prospective students within the framework of Ancora Education’s Code of Conduct and state and federal accreditation guidelines
• Schedule campus visits for prospective students, conduct campus tours, and facilitate registrations
• Follow up with new students to ensure their positive transition to being an active student
• Contribute to team initiatives and outcomes by collaborating with diverse groups of employees and customers

Qualifications

• High School diploma or equivalent
• 2 years’ experience in sales and/or customer service
• Preferred: Associate’s degree in a related area from an academic institution accredited by a regional or national accrediting agency recognized by the U.S. Department of Education
• Preferred: A track record of success in high-volume customer service settings
• Preferred: Experience with CampusVue and/or Velocify software

Skills

• Strong presentation skills
• Ability to deliver consistent levels of energy and enthusiasm
• Thrives in an observation/coaching style environment
• Proactive problem-solving skills
• Ability to handle frequent interruptions and work independently
• Competent in priority setting
• Ability to foster creativity
• Strong computer software skills, including Microsoft Word and Excel, in addition to industry-related software applications

Physical Demands

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Prolonged periods of sitting at a desk and working on a computer may be required.

Work Environment

The employee is usually not exposed to weather conditions. The noise level in the work environment is usually moderate.