Admissions Representative-STVT

About the role

The Admissions Representative provides customer service and information to prospective students interested in career education and training. Responsibilities include outbound telephone outreach, meeting with prospects, answering questions, hosting campus tours, conducting interviews, facilitating enrollments, and participating in new‑student orientation. The representative also communicates with students throughout their educational experience.

Responsibilities

• Conduct outbound and inbound telephone calls, texts, and e‑mails; respond promptly to all inquiries.
• Share information with prospective students within Ancora Education’s Code of Conduct and accreditation guidelines.
• Schedule campus visits, conduct tours, and facilitate registrations.
• Follow up with new students to ensure a positive transition to active enrollment.
• Contribute to team initiatives and outcomes by collaborating with diverse groups of employees and customers.
• Deliver consistent levels of energy and enthusiasm in presentations.
• Thrive in an observation/coaching style environment.
• Proactively solve problems and handle frequent interruptions while working independently.
• Set priorities effectively and foster creativity.
• Utilize strong computer software skills, including Microsoft Word, Excel, and industry‑related applications.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in sales and/or customer service.

Preferred Qualifications

• Associate’s degree in a related area from an accredited institution.
• Proven success in a high‑volume customer service setting.
• Experience with CampusVue and/or Velocify software.

Skills

• Strong presentation abilities.
• Consistent energy and enthusiasm.
• Pro‑active problem‑solving.
• Ability to handle interruptions and work independently.
• Effective priority setting and creativity.
• Proficiency with Microsoft Word, Excel, and relevant industry software.

Physical Demands

The employee is occasionally required to stand, walk, sit, use hands to handle objects, reach, climb stairs, balance, stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. Lifting or moving up to 25 pounds may be required. Vision requirements include close, distance, color, peripheral, depth perception, and focus adjustment. Prolonged periods of sitting at a desk and computer work are typical.

Work Environment

The work environment is usually indoors with moderate noise levels and no exposure to weather conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.