Admissions Representative - CCC

Admissions Representative role focused on recruiting and enrolling qualified students while ensuring a seamless enrollment experience through professional, ethical practices and collaboration with internal teams.

Benefits

• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you and your immediate family at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs (Vacation, Sick, Flexible)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for pets through ASPCA Health Plan
• Insurance Enrollment: Eligibility starts the first of the month following one full month of employment

Responsibilities

• Conduct outreach, interviews, and follow-ups with prospective/enrolled students
• Provide accurate program details, career opportunities, and enrollment requirements as outlined in the Campus catalog
• Maintain professionalism and strong customer service in all student and staff interactions
• Manage inquiries, schedule appointments, and track applicant progress
• Utilize only authorized marketing materials (catalogs, brochures, correspondence) in accordance with ethical recruitment standards
• Navigate and utilize admissions systems to support the enrollment process
• Conduct engaging campus tours and informational sessions
• Assist prospective students in navigating the admissions process and addressing concerns
• Meet or exceed campus leadership criteria for admissions activity, start expectations, cancellation, retention, graduation rates, and student referrals
• Submit and maintain accurate admissions records and documentation
• Comply with all federal, state, and institutional policies regarding admissions and recruitment
• Attend orientations, graduations, and regular admissions meetings
• Collaborate with financial aid, academics, and student services to support student success
• Perform other duties as assigned

Requirements

• High School Diploma or GED (required)
• Five years’ experience in a related field
• Bachelor’s degree in business, finance, marketing, or related field (preferred)
• Minimum five years of experience as an Admissions Representative (preferred)
• Minimum one year of experience in customer service and/or sales (preferred)
• For online roles: Minimum of three years of online higher education experience (preferred)

Skills

• Strong organizational and time management skills
• Ability to assess student needs and match them with appropriate programs
• Proficiency in communication, active listening, and reasoning
• Computer literacy for data processing, document storage, and system use
• Ability to safely navigate company premises
• Good judgment, problem-solving, and decision-making skills
• Ability to maintain confidentiality and manage sensitive information
• Ability to work in a fast-paced environment with multiple projects and deadlines
• Ability to understand and apply data related to essential job functions
• Ability to foster long-term relationships with stakeholders

Work Environment

Work is performed indoors in a climate-controlled environment at assigned company locations. Employees must be able to safely ambulate on company premises. This position may be remote, hybrid, on-campus, or on-site based on business needs. Employees must follow all safety precautions, including the use of personal-protective equipment and site-specific procedures. Work environments may include exposure to student learning environments with varying conditions. No travel is required.