Admissions Representative

Purpose of the Position

Under direct supervision, recruit qualified candidates for the college’s academic programs in a compliant, appropriate, and professional manner. Provide basic information, routine guidance, and assistance to potential students on matters related to enrollment and the admissions process. Evaluate and resolve student inquiries, issues, and problems, and ensure appropriate action is taken to the satisfaction of the student, Unitek College, and/or relevant regulatory agencies. Uphold enrollment standards by complying with related governmental regulations and standards of accreditation, and by enrolling only students who meet eligibility requirements as published in the college’s catalog.

Job Responsibilities

• Possess 90% of time interacting with prospects/students either in person or on the phone.
• Build relationships through inquiry calls, return web inquiries and calls promptly, initiate unsolicited leads, and follow up on failed appointments.
• Participate in organized phone-a-thons and dialing campaigns according to company best practices.
• Schedule and conduct student interviews, ensuring all reference to Financial Aid complies with the stated Company Policy.
• Mentor and advise students to help them identify their unique skills and interests, address easily-resolved inquiries, and ensure appropriate action is taken to the satisfaction of the student, Company, and/or regulatory agencies in compliance with policy, procedures, and legal requirements.

Key Behaviors

• Dependability: Responds to requests for service and assistance.
• Teamwork: Balances team and individual responsibilities.
• Decision Making: Displays willingness to make decisions.
• Communication: Effectively communicates with others.
• Time Management: Is able to complete all job requirements in allotted time.
• Work Ethic: Displays an organized and results-oriented approach, and motivation to perform without extensive direction.

Qualifications

• Minimum 2 years’ customer service, telemarketing, or sales experience.
• Demonstrated ability to fulfill Company Key Behaviors.
• Excellent presentation skills.
• Bachelor’s degree preferred.
• Knowledge of Microsoft Office Suite: Word, Excel, Outlook.
• Ability to work assigned/flexible hours necessary to complete the job on a weekly basis.