Admissions Representative

Purpose of the Position

Under direct supervision, recruit qualified candidates for the college’s academic programs in a compliant, appropriate, and professional manner. Provide basic information, routine guidance, and assistance to potential students on matters related to enrollment and the admissions process. Evaluate and resolve student inquiries, issues, and problems, and ensure appropriate action is taken to the satisfaction of the student, Unitek College, and/or relevant regulatory agencies. Uphold enrollment standards by complying with related governmental regulations and standards of accreditation, and by enrolling only students who meet eligibility requirements as published in the college’s catalog.

Job Responsibilities

• Prospect/Student Interaction (90%)
  • Taking inquiry calls from all potential students
  • Returning web inquiries and calls promptly
  • Initiating unsolicited leads and generating new business
  • Following up on all inquiries that fail to schedule or show for an interview
  • Following up with interviews that did not progress in the enrollment process and dropped/cancelled students to resolve any issues or address concerns
• Mentoring and Guidance (5%)
  • Providing basic information and routine advice, guidance and assistance to students
  • Serving as a liaison between student and campus
  • Mentoring and advising students to help them identify their unique skills and interests
  • Addressing any easily-resolved inquiries, questions, concerns or issues
• Administrative (5%)
  • Accurately accounting for all inquiries and the admissions activity associated with all inquiries
  • Completing daily activity reports
  • Ensuring that all pre-start paperwork is completed accurately and in a timely manner
  • Keeping all required reports current and accurate

Key Behaviors

• Dependability: Responds to requests for service and assistance
• Teamwork: Balances team and individual responsibilities
• Decision Making: Displays willingness to make decisions
• Communication: Effectively communicates with others
• Time Management: Is able to complete all job requirements in allotted time
• Work Ethic: Displays an organized and results-oriented approach, and motivation to perform without extensive direction
• Accuracy: Displays high quality of work and level of accuracy

Qualifications

• Minimum 2 years’ customer service, telemarketing, or sales experience
• Demonstrated ability to fulfill Company Key Behaviors
• Excellent presentation skills
• Bachelor’s degree preferred
• Knowledge of Microsoft Office Suite: Word, Excel, Outlook
• Ability to work assigned/flexible hours necessary to complete the job on a weekly basis