Admissions Representative

About the role

Tidewater Tech is seeking an Admissions Representative to join our team. This role involves managing a high volume of prospective student inquiries, guiding them through the admissions process, and maintaining accurate records.

Responsibilities

• Manage a high volume of prospective student inquiries through phone, email, and in-person or virtual meetings — responding with speed and professionalism
• Assess each prospective student’s goals, background, and eligibility to identify the right program fit
• Guide students through every stage of the admissions process: inquiry, appointment setting, interview, application, documentation, and enrollment
• Consistently meet and exceed enrollment KPIs, including outreach volume, contact-to-appointment conversion rates, application completion rates, and closing ratios
• Proactively follow up with prospective students to keep momentum and resolve barriers to enrollment
• Maintain accurate records of student application status and pipeline activity in the CRM
• Represent Tidewater Tech at open houses, career fairs, and community recruitment events

Requirements

• Passionate about education and the difference a skilled trade career can make in a person’s life
• Broadly energetic and positive attitude, especially when the work gets challenging
• Strong track record in sales, admissions, or customer service with demonstrated results against performance metrics
• Clear and authentic communication with a wide range of people
• Organized, meets deadlines, and manages multiple priorities without dropping the ball

Qualifications

• High School Diploma or GED required
• Associate’s degree or higher preferred
• Proven experience in sales or customer service with a record of meeting or exceeding KPIs such as conversion rates, outreach goals, and closing ratios
• One or more years of admissions experience in a proprietary (for-profit) post-secondary educational setting preferred

Skills

• Strong written and verbal communication skills with the ability to connect with diverse audiences
• Excellent time management and the ability to multitask effectively in a high-volume environment
• Proficient in Microsoft Office Suite; comfortable learning new CRM and enrollment management systems

Benefits

• 401(k) and Matching: Secure your future with our competitive retirement savings plan
• Comprehensive Health Coverage: Enjoy Health, Dental, and Vision insurance to keep you and your family healthy
• Life Insurance: Peace of mind with life insurance options
• Parental Leave: Support for new parents during important life transitions
• Paid Time Off: Recharge with paid time off to promote work-life balance
• Employee Assistance Program: Access to resources for personal and professional support
• Tuition Reimbursement: Invest in your future with financial support for further education