Admissions Representative

Essential Functions

• Student Engagement & Admissions Guidance
• Evaluate applicants' educational background and career objectives to determine appropriate program fit
• Administer and communicate admissions assessment results, including coordinating retake opportunities as needed
• Ensure all admissions activities comply with institutional policies and accrediting, state, and federal regulations
• Provide approved student outcomes and institutional data to prospective students
• Accurately track and manage all activity within CRM systems, including leads, calls, appointments, interviews, and enrollments
• Cook up and coordinate with Financial Aid, Student Services, and Academic departments to support the admissions and onboarding process
• Utilize all available tools and systems, including databases, phone systems, and internal platforms
• Provide feedback to the Director of Admissions regarding trends, challenges, and process improvements
• Attend departmental meetings, graduation ceremonies, and university events as required

Evaluation & Process Management

• Evaluate applicants' educational background and career objectives to determine appropriate program fit
• Administer and communicate admissions assessment results, including coordinating retake opportunities as needed
• Ensure all admissions activities comply with institutional policies and accrediting, state, and federal regulations

Operations & Collaboration

• Accurately track and manage all activity within CRM systems, including leads, calls, appointments, interviews, and enrollments
• Cook up and coordinate with Financial Aid, Student Services, and Academic departments to support the admissions and onboarding process
• Utilize all available tools and systems, including databases, phone systems, and internal platforms
• Provide feedback to the Director of Admissions regarding trends, challenges, and process improvements
• Attend departmental meetings, graduation ceremonies, and university events as required

Professional Standards & Service

• Foster a professional and respectful environment aligned with the university's mission and values
• Deliver outstanding customer service to all prospective students and university stakeholders
• Maintain performance standards as measured by activity, outcomes, and quality of interactions
• Continue progress toward individual, departmental, and institutional goals
• Perform other duties as assigned

Qualifications

• Bachelor's degree from an accredited college or university
• 2+ years of experience in admissions, higher education, or a customer-facing role
• Experience working in a goal-driven or performance-based environment preferred
• Knowledge of higher education regulations and compliance standards is a plus
• Excellent oral, written, and interpersonal communication skills in a culturally diverse environment
• Proficiency with CRM systems and standard office technology
• Able to lift, carry, and/or move objects weighing 10-25 pounds as needed

Who Thrives in This Role

• Professionals who can manage high volumes of outreach and follow-up while maintaining quality and compliance
• Strong communicators who can quickly build trust and guide meaningful conversations
• Organized professionals who can manage multiple leads and priorities simultaneously
• Goal-oriented individuals who take accountability for outcomes
• Professionals motivated by helping others achieve educational and career success
• Team players who collaborate effectively across departments
• Individuals who thrive in a KPI-driven environment and take ownership of meeting activity and enrollment expectations
• Resilient professionals who can maintain consistency, persistence, and a positive approach in a performance-driven environment

Compensation

$30.00 - $35.00 per hour
Compensation is based on education, experience, and internal equity considerations.
This is a performance-driven role with clearly defined KPIs and expectations; compensation is hourly and not commission-based, providing stability while reinforcing consistent performance and contribution to team outcomes.

Conditions of Employment

• A job-related assessment may be required during the interview process
• Must be able to perform each essential duty satisfactorily and be physically present in the office (unless otherwise noted)
• Employment verification will be conducted to validate work experience per accreditation standards
• Official transcripts are required prior to hire. Degrees earned outside the United States must be evaluated by a recognized credential evaluation service
• Must be legally authorized to work in the United States and maintain such authorization without sponsorship
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Work Environment

Standard office, classroom, lab, or clinical setting
Duties are typically performed while sitting at a desk or computer workstation
Subject to frequent interruptions, noise, and demanding timelines

Physical Demands

• Regularly sits for extended periods
• Proficient in using electronic keyboards and office equipment
• Effective verbal communication via phone and in person
• Ability to operate computers and standard office equipment
• Able to lift, carry, and/or move objects weighing 10-25 pounds as needed

Institutional Values

• Diversity and Inclusion: Stanbridge University is committed to fostering an inclusive learning environment that reflects diverse backgrounds and perspectives
• Innovation and Technology: We integrate advanced technology and hands-on learning to enhance student outcomes
• Community Engagement: Through initiatives such as Stanbridge outREACH, students contribute to local and global communities

Equal Opportunity Employer

Stanbridge University is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and do not discriminate on any protected basis. All qualified applicants are encouraged to apply.