Admissions Representative

Responsibilities

• Consults and advises potential students to jointly discover goals, advise toward solutions around degree planning, payment, transfer credit, and other enrollment decisions, and implement an action plan to support students in achieving identified goals.
• Makes regular follow up to potential students in an efficient and timely manner via telephone, email, or other electronic means.
• Protects the privacy of student accounts through compliance with federal student privacy law (Family Education Rights and Privacy Act).
• Evaluates the academic records and documents of potential students for admission to APUS programs.
• Demonstrates skill in using Customer Relationship Management (CRM) and other software applications used in Admissions.
• Solves routine and escalated concerns with and on behalf of potential students in a professional, efficient manner.
• Maintains a productive working relationship with other University departments, such as Financial Aid, Fulfillment, Veteran and GI Bill assistance, Student Services and Marketing.
• Maintains performance goals and metrics as determined by department leadership.
• Adheres to assigned work schedule.
• Follows campaigns and follow-up strategies for student recruitment and enrollment.
• Performs other duties and assists with special projects as assigned by department leadership.

About the Role

American Public University System (APUS) is an Online University based in Charles Town, WV. Our University has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings.

Requirements

• 1-2 years of work experience in telemarketing, sales, service, online or higher education preferred.
• Associates Degree required.