Admissions Officer

This is a remote position based in California.

Position Summary

The Admissions Officer serves as a representative of the Medforth Global Education (MGE) Admissions team, serving one of their universities, by guiding prospective students through the admissions journey with an emphasis on providing an exceptional applicant experience. This role serves as a trusted advisor, supporting students and ensuring every applicant feels valued, informed, and supported. This role is a key part of a cross-functional team focused on efficiently moving students through the admissions funnel while delivering exceptional service to prospective and accepted students. This includes providing personalized advisement, proactive outreach, and being readily available via Zoom or phone calls to address applicants’ needs.

Essential Functions

• Serve as the primary point of contact for prospective and accepted students, delivering exceptional service throughout the admissions process.
• Provide clear, accurate, and timely information about SGU programs, admission requirements, curriculum, calendars, outcomes, and financial considerations.
• Build strong, trust-based relationships with applicants, offering personalized guidance and concierge-style support.
• Be available for Zoom meetings and phone calls with applicants and accepted students, ensuring high-quality engagement and relationship building.
• Counsel students on program options, admissions steps, and postgraduate opportunities, tailoring advice to each student’s aspirations.
• Guide applicants through the application and document submission process, ensuring accuracy and timeliness.
• Work with the Admissions Coordinators to follow up on incomplete files, track missing items, and ensure readiness for decision-making.
• Monitor admitted students to reduce attrition (melt) and support smooth transitions to enrollment.
• Collaborate closely with Recruitment Managers, field representatives, and other colleagues to provide seamless applicant experiences.
• Collaborate with departments including Financial Aid, Registrar, Bursar, and Student Services to support student success.
• Directly responsible for achieving individual goals, while also contributing to overall team goals through timely and accurate communication with applicants.
• Own the conversion of assigned applicants, monitoring progress closely and escalating any concerns or barriers to admissions leadership.
• Communicate effectively with applicants, responding to inquiries within 24–48 hours, escalating complex cases to senior management as needed.
• Open, review, and prioritize incoming inquiries (calls, mail, email, text, WhatsApp, etc.), ensuring prompt and appropriate follow-up.
• Offer applicants a range of resources (events, webinars, student/graduate connections, and orientations) to ensure they feel informed and supported at every stage of the admissions process.
• Maintain knowledge of regional admissions requirements (US or Canada) and ensure applicants are advised accurately.
• Perform additional duties or specialized responsibilities as assigned based on regional needs.

Qualifications

• Bachelor’s degree required; Education, Human Services, Business or Marketing related degree preferred.
• 3–5 years of experience in higher education admissions, recruitment, or sales strongly preferred.
• Background in student services or customer-facing roles with proven success in relationship management.
• Familiarity with U.S. and international education systems and credential equivalencies preferred.