Admissions Director

The Admissions Director will manage the center's customer flow process, including referrals and admissions, through post-admission utilizing the Core Operating System (PCC).

Responsibilities

• Manage customer flow process, including community sales, referral management, and admission sign-in.
• Work with interdisciplinary team and HealthCare Area entities to coordinate customer flow into and through the nursing center.
• Guide the center sales program to ensure strong customer, referrer, and payor satisfaction; appropriate market penetration; positive public image; maximize QMix and ADC goals.
• Assess inquiries, respond to referrers based on protocol, communicate admission decisions, and ensure a positive admission experience.
• Coordinate tours and sales processes with customers, families, and referrers, either personally or through designated Admissions Designee.
• Follow up on inquiries, identify, train, and schedule the Center Admissions Team, and ensure proper paperwork completion and distribution.
• Maintain thorough knowledge of medical, social, and financial information for appropriate placement and coordination within the center.
• Participate in admissions, discharge, and transfer meetings with Administrator and Regional Marketing to follow up with referring hospitals and discharge planners.
• Develop and implement long-range and short-term sales plans, coordinate presentations about the center, and maintain awareness of services available within the center and throughout HealthCare.
• Stay informed about services and assist in efficient use of the center and alternate care settings.
• Facilitate sales opportunities for referring hospitals by identifying, initiating, nurturing, and maintaining contact with physicians, social workers, discharge planners.
• Ensure an immediate response to CareLine, phone, fax, and walk-in inquiries and referrals, and notify relevant parties of barriers.
• Conduct follow-up on all inquiries which have not yet been converted to admissions.
• Meet with family and customers upon admission and ensure appropriate preparation of room and introduction to nursing staff on unit.
• Maintain comprehensive and accurate customer data in PCC for appropriate placement and coordination within the center.
• Review performance statistics including customer flow, pending and lost inquiries, denials, hospital discharges, and sales activity.
• Put Customer Service First: Ensure that customers and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes their needs and rights.

Requirements

• Minimum of three (3) years' experience in a healthcare setting.
• Ability to adjust work schedule based on centers' business needs, specifically incoming admissions.

Nice to Have

• Minimum of two (2) years college education in health care administration, business management, or marketing/public relations.
• One (1) year experience with Microsoft Office.
• One (1) year experience in customer service.

Qualifications

• Competitive Wages!
• Great benefits – Medical, dental, and vision coverage.
• Growth Opportunities.
• Continuing Education / Training Opportunities.
• Referral Bonus Program.
• Equal Opportunity Employer.

Benefits

• Compensation for roles varies depending on a wide array of factors including but not limited to the location, role, skill set, and level of experience.