Admissions Director

About the role

The Admissions Director is a key member of the team committed to excellent customer service and dedicated to each individual's unique talent. This position manages the customer flow process, including community sales, referral management, and admission sign-in, through post-admission utilizing the Core Operating System (PCC).

Responsibilities

• Manage customer flow process, including community sales, referral management, and admission sign-in.
• Work with interdisciplinary team and HealthCare Area entities to coordinate customer flow into and through the nursing center.
• Guide the center sales program to ensure strong customer, referrer, and payor satisfaction; appropriate market penetration; positive public image; maximize QMix and ADC goals.
• Assess inquiries, respond to referrers based on protocol, communicate admission decisions, and ensure positive admission experiences for customers and families.
• Coordinate tours and sales processes with customers, families, and referrers, either personally or through designated Admissions Designee.
• Follow up on inquiries and ensure proper completion, signing, and distribution of paperwork in accordance with Admission Sign-In policy and procedure.
• Meet with family and customers upon admission and ensure appropriate preparation of room and introduction to nursing staff on unit.
• Ensure comprehensive and accurate gathering and documentation of customer data in PCC to enhance appropriate placement and coordination within a HealthCare Center.
• Maintain thorough knowledge of medical, social, and financial information relating to Elder Care.
• Work with Administrator/Regional Director of Sales and Marketing and appropriate staff to ensure consistent, effective admissions, discharge, and transfer meetings.
• Review performance statistics including customer flow, pending and lost inquiries, denials, hospital discharges, and sales activity.
• Facilitate sales opportunities for referring hospitals by identifying, initiating, nurturing, and maintaining contact with physicians, social workers, discharge planners as it relates to individual center as well as center cluster; work with Administrator and Regional Marketing to follow up, as needed.
• Stay abreast of services available within the center and throughout HealthCare in order to serve as liaison with the center to hospital discharge planners, utilization review nurses, physicians, and other professionals to assist in efficient use of center and alternate care settings within HealthCare.
• Develop and implement long-range and short-term sales plans.
• Coordinate and participate in presentations about the center or other appropriate healthcare topics to hospitals, physicians, and other potential referral sources.
• Put Customer Service First: Ensure that customers and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights.

Requirements

• Minimum of three (3) years' experience in a healthcare setting.
• Ability to adjust work schedule based on centers' business needs, specifically incoming admissions.

Nice to have

• Minimum of two (2) years college education in the field of health care administration, business management, and/or marketing or public relations preferred.
• Microsoft Office: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Who We Are

We believe in cultivating a family culture and thrive on person-centered care. Our mission is to provide compassionate, quality care that focuses on the unique needs of our residents and families.

What makes us special?

• Competitive Wages!
• Great benefits – Medical, dental, and vision coverage
• Growth Opportunities
• Continuing Education / Training Opportunities
• Referral Bonus Program
• Equal Opportunity Employer

Pay Transparency Statement

Compensation for roles varies depending on a wide array of factors including but not limited to the location, role, skill set and level of experience. As required by state or local law, we provide a reasonable pay scale to include the hourly or salary range that we reasonably expect to pay for roles, as stated above.