Admissions Counselor- Nights Hours 1pm-11pm

About the role

At Montrose Behavioral Health Hospital, we provide personalized treatment for mental health disorders and co-occurring addictions. Our Admissions Counselor facilitates admissions, clinical intake assessments, and utilization review processes to ensure the most appropriate level of care for patients.

Responsibilities

• Respond to inquiries about the facility within policy timeframes.
• Develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at the time of admission.
• Communicate benefit eligibility to the business office and the patient or significant other.
• Collaborate with other facility medical and psychiatric personnel to make appropriate recommendations regarding pending referrals.
• Coordinate admission and transfer from referral sources and between levels of care within the facility.
• Maintain knowledge of milieu management.
• Communicate projected admissions to designated internal representatives promptly.
• Schedule and complete pre-admission assessments, consult with the admitting physician, and communicate disposition recommendations to patient or their family.
• Possess skill in preparing and maintaining appropriate medical record documentation that results in authorization at the level of care being requested of the payor.
• Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.
• Admit patient in the registration and accounting system.
• Complete all admission and consent forms with the patient.
• Demonstrate a positive, empathetic, and professional attitude towards customers always.
• Work to resolve complaints when patient needs are not met.
• Recognize and address patient safety as a top priority.
• Coordinate care for patients who are not being admitted and ensure they receive appropriate follow-up care and referrals.
• Demonstrate a sense of urgency related to patient safety and provide excellent customer service.
• Conduct safety checks and ensure supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed.

Requirements

• Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN.
• One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.
• Current licensure, as required for the area of clinical specialty, i.e., current RN license, CAC or other clinical counseling or therapy license, as designated by the state in which the facility operates.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.