Admissions Counselor

About the role

This role is an onsite position based in Austin, TX. Candidates must be located in or near the Austin area to be eligible. Available schedules include Sunday–Thursday or Tuesday–Saturday, with working hours from 10:00 AM to 7:00 PM CT.

Responsibilities

• Connect with prospective students daily - by phone, text, and email- to build trust, discover their goals, and guide them through the admissions process.
• Help them understand what to expect, assess whether Campus is the right fit, and support them in taking the next step.
• Listen with empathy, communicate with clarity, and follow up with persistence.
• Identify and troubleshoot common student challenges, whether it’s confusion about the process, readiness for college, or emotional stress.
• Conduct admissions interviews that uncover each student’s goals, motivations, and potential barriers.
• Guide and follow-up consistently with students through the application and enrollment process, including assistance in completing their application, steps for enrollments, and clear understanding of the Campus program, schedule, and expectations.
• Use sound judgment to help students navigate ambiguity, objections, or frustration with clarity and care.
• Manage a personal pipeline, making 80+ calls daily, conducting interviews, and following up consistently via structured phone, text, and email.
• Maintain clean, accurate documentation that supports seamless handoffs between Admissions, Financial Aid, and Onboarding.
• Manage your daily tasks, follow-ups, and notes with precision using Salesforce and structured outreach tools.

Requirements

• Warm, confident, and engaging on the phone; you know how to connect with people quickly.
• Know how to listen closely, ask strong follow-up questions, and tailor your approach to meet people where they are.
• Resilient. You bounce back from rejection and keep showing up with energy.
• Organized and structured even amid high outreach volume and shifting priorities—you manage your pipeline like a pro.
• Coachable, can apply feedback fast, and always want to get better.
• Understand that this is a performance role; you're motivated by hitting goals and making a difference.
• Thrives in a fast-paced, constantly evolving environment.

Qualifications

• Bachelor's degree.
• Clear, confident phone communication and strong written follow-up.
• Familiarity with tools like Salesforce, Google Sheets, or other CRMs (or eagerness to learn).
• Proven ability to manage a high volume of outreach and follow-up.