Admissions Coordinator

About the role

Pine Grove Manor Skilled Nursing is seeking an Admissions Coordinator to support our Admissions Leader with daily operations. This role is ideal for a customer-focused professional who enjoys healthcare marketing, patient interaction, and guiding families through the admissions process with care, clarity, and professionalism. You will play a key role in admissions coordination, internal marketing, facility tours, room preparation, and census development while ensuring a smooth and welcoming experience for prospective residents and their families.

At Pine Grove Manor Skilled Nursing, we are committed to delivering compassionate, high-quality care in a supportive and collaborative environment. Our team values professionalism, teamwork, and service excellence—for both our residents and our employees.

Responsibilities

• Maintain and update admissions guidelines, criteria, policies, and procedures
• Serve as a primary point of contact for walk-in, phone, and electronic inquiries
• Conduct facility tours for prospective residents, families, and referral sources
• Promote facility programs and services through internal and external marketing efforts
• Complete and manage electronic admissions inquiries, Medicare information, and room rates
• Coordinate with hospitals, nursing staff, and e-discharge systems to obtain clinical information
• Verify financial and insurance eligibility prior to admission
• Screen and evaluate prospective residents for admission appropriateness
• Communicate with Social Services, insurance companies, physicians, and referral partners
• Prepare resident rooms and ensure readiness prior to admission
• Meet with families to complete admissions paperwork accurately and timely
• Participate in morning stand-up meetings and census development initiatives
• Build and maintain strong relationships with referral sources through calls, emails, and visits
• Address and resolve resident and family concerns with empathy and professionalism
• Support private transition day sales and conduct post-admission follow-up calls
• Perform additional duties as assigned

Qualifications

• Experience in healthcare services, long-term care, pharmaceuticals, or related fields preferred
• Knowledge of skilled nursing or long-term care admissions strongly desired
• Excellent communication and customer service skills
• Professional appearance and demeanor
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment

Benefits

• Medical, Dental & Vision Insurance
• Paid Time Off (PTO)
• Competitive Compensation