Admissions Consultant

About the role

The Admissions Consultant will assist in converting enrollment inquiries to qualified applicants at Regent University. This position is a sales-driven role in a blended inbound and outbound call center.

Responsibilities

• Represent Regent University as a general recruiter for all undergraduate and graduate school programs.
• Advise prospective students on program fit and admissions requirements.
• Develop and maintain comprehensive knowledge on all student-related resources, including admissions processes, financial aid, costs, transfer guidelines, licensure guidelines, military benefits, and other pertinent information.
• Maintain a high volume of outbound phone calls, receive inbound calls, and maintain comprehensive, confidential student records through the correct use of technology.
• Meet and exceed Key Performance Indicators (KPIs) for each term as determined by Enrollment Management leadership while adhering to dynamic, internal work processes.
• Cook up and participate in admissions and recruitment events.
• Aid in onboarding and training of new staff members.

Requirements

• High school diploma or equivalent required.
• 1-2 years customer service, sales and/or telemarketing experience preferred.
• Ability to work a flexible schedule that may include days, evenings, and weekends including rotating Saturdays and second shift (12pm-9pm).
• Reliable transportation to travel to and from work in a timely manner.
• Competence and ability to be trained in technology including Customer Relation Management (CRM) systems, Microsoft Suite and phone systems, and the ability to multi-task within these systems, including a minimum typing speed of 40 WPM.

Qualifications

• Christian commitment consistent with Regent University mission as described in our application, website, and Employee Handbook.
• Candidates must have strong organization, communication, and interpersonal skills.
• Ability to work effectively in a production-driven environment while being motivated and coachable.
• A heart for the personal, spiritual, and professional development of students.
• Ability to maintain prospect, applicant, student, and institutional confidentiality.
• Excellent customer service skills and the ability to provide service in a professional manner.
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity.

Skills

• Strong organization, communication, and interpersonal skills.
• Ability to work effectively in a production-driven environment while being motivated and coachable.
• A heart for the personal, spiritual, and professional development of students.
• Ability to maintain prospect, applicant, student, and institutional confidentiality.
• Excellent customer service skills and the ability to provide service in a professional manner.
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity.

Benefits

• Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more.

Pay

$40,000 annually

Schedule

Flexible schedule that may include days, evenings, and weekends including rotating Saturdays and second shift (12pm-9pm)

Application

Consideration will only be given to applications submitted directly through the Regent University career site located here