Admissions Assistant - WVU Keyser

About the role

The Admissions Assistant provides comprehensive administrative and operational support to the Enrollment Services Office, serving as a primary point of contact for prospective and currently enrolled students, parents, visitors, and campus partners. The position supports admissions, recruitment, ACCESS, student communications, enrollment events, financial and purchasing processes, and general office operations. The incumbent utilizes Banner/STAR, Slate, Banner Document Management, and other institutional systems to process student information, maintain accurate records, and provide responsive customer service.

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees. From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures. At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values — service, curiosity, respect, accountability and appreciation — unite us as Mountaineers.

Responsibilities

• Assist with application for admission processing and related data entry functions to include changing majors, updating addresses or other student information, applying fee waiver codes, and reviewing application checklist items to provide guidance to prospective students.
• Upload, scan, index, and maintain admissions and student records in the Banner Document Management System and Slate.
• Upload and process transcripts and other required admissions documentation.
• Enter student course schedules, make authorized schedule adjustments, and print schedules.
• Utilize STAR/Banner and Slate to enter, update, retrieve, and maintain accurate student and recruitment information.
• Assist with maintaining accurate student records and timely processing of enrollment-related documentation.
• Maintain confidentiality and security of student records in accordance with institutional policies and applicable regulations.
• Serve as a primary point of contact for the Enrollment Services Office by answering telephone calls, responding to inquiries, welcoming visitors, and providing general enrollment information.
• Respond to student and prospective student inquiries through UChat, email, telephone, and other communication channels.
• Manage designated vanity email accounts and appropriately respond to or route inquiries.
• Assist prospective and currently enrolled students, parents, families, and visitors with enrollment-related questions.
• Provide administrative support to Enrollment Services staff and assist with daily office operations.
• Assist with ACCESS document management, including processing, organizing, tracking, and maintaining required documentation.
• Provide backup support across Enrollment Services functions as needed.
• Assist with individual and group on-campus visits, open house events, new student orientation events, recruitment events, and other Enrollment Services activities.
• Assist with event preparation, setup, registration, guest check-in, materials distribution, and event logistics.
• Responsible for hiring and managing hours for Federal Work-Study student position.
• Provide campus tours and general campus information as needed.
• Respond to attendee questions and direct guests to appropriate campus resources.