Admissions Advisor I

About the role

The Admissions team at Everspring is dedicated to positively impacting the lives of online students. This team builds high-impact relationships to guide and assist students through the enrollment process. The Online Admissions Advisor I is an exciting role for an energetic, goal-oriented individual passionate about online education and helping students succeed.

Responsibilities

• Communicate with prospective students via phone, chat, SMS, and/or email.
• Demonstrate subject matter expertise within your assigned program.
• Aid and guide prospective students through the admissions process to help determine if a program is the right fit.
• Cultivate relationships with potential students while building trust and rapport.
• Exhibit outstanding communication skills, program knowledge, and overall consultative effectiveness to allow prospective students to make meaningful decisions about their education.
• Manage and update student database tool to help track student progress through the admissions process to ensure updated and clean pipeline.
• Track and monitor student movement through the application process and guide them to meet specific deadlines.
• Provide accurate forecasting data to the admissions management.
• Maintain consistent communication with potential students to keep them engaged and aware of their responsibilities during the application process.
• Serve as a vital member of a highly collaborative, team-oriented department.
• Demonstrate mastery of multiple programs and have strong familiarity of key competitor's program information.
• Demonstrate ability to articulate program differentiators and value of Everspring supported programs.
• Provide exemplary service level: timely response to student interest with appropriate and thorough provision of information.
• Mastery of consultative sales approach demonstrated on all observation forms.
• Attain satisfactory scores on student satisfaction surveys.
• Attain satisfactory call observation scores.

Requirements

• Bachelor's Degree from an accredited institution
• 0 to 2 years of consultative sales, customer service, or recruiting experience in an online environment
• Ability to work non-standard shifts for student support coverage (7-4, 8-5, 9-6, 10-7, 11-8, 12-9)
• Ability to work overtime when business needs require it (3-4 times per year during program deadlines)
• Ability to communicate effectively, both orally and in writing
• Effectively represent partner on recorded webinars
• A passion for education and desire to help students achieve their educational goals
• Demonstrate ability to execute consultative and customer service relationship
• Demonstrate ability to manage time effectively with multiple priorities
• To implement feedback from manager through call coaching sessions then generate positive results
• Strong collaboration with other cross-functional teams

About Everspring

Everspring is a leading provider of education technology and service solutions. Our advanced technology, proven marketing approach, research-based instructional design services, and robust faculty support deliver outstanding outcomes for our university partners, powering their success online. Everspring offers a range of full-service turnkey solutions, as well as standalone single service offerings, and innovative self-service products that enable universities to establish and maintain themselves as leaders in the digital delivery of education. Based in Chicago, Everspring serves a growing number of colleges and universities. Built In Chicago has named us one of the "Best Places to Work" in 2021, 2022, 2023 and 2024. We were also certified as a Great Place To Work® in 2022, 2023 and 2025. We offer benefits that include hybrid work arrangement, parental leave, health insurance, FSA, HSA dental, short-term and long-term disability, 401k with an employer match vested immediately, a generous PTO plan that accrues with tenure, professional development, paid parental leave program, tuition reimbursement program, pet insurance and more!

EEO Note

Everspring is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Everspring makes hiring decisions based solely on qualifications, merit, and business needs at the time.