Admission Services Representative I - 995624

About the role

Nova Southeastern University (NSU) was founded in 1964 and is a not-for-profit, independent university known for academic excellence and innovation. NSU offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans, and much more. NSU is committed to the health and welfare of its students, faculty, staff, and campus visitors and operates as a tobacco-free university.

Responsibilities

• Supports enrollment objectives by providing superior customer service to prospective students from point of inquiry through enrollment, enhancing student engagement and retention.
• Completes application and enrollment documents.
• Reviews student applications, analyzing credentials, computing GPAs, reviewing support documents, and preparing application packages for admissions decisions.
• Contacts prospective students to present information and/or explain available programs and services.
• Communicates with prospects about admission requirements, program offerings, and/or curriculum via telephone or email.
• Collaborates with admissions colleagues, academic advisers, financial aid officers, and residential life personnel to create an effective yield team and ensure a smooth transition from inquiry to enrolled student status.
• Participates in on-campus promotional activities, including conferences, educational fairs, career days, open houses, campus tours, or special events to present programs to prospective students.
• Inputs status of significant admission decisions into database.
• Sorts or classifies information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
• Compiles, sorts, and verifies the accuracy of data before it is entered.
• Sets up and manages paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material.
• Compares data with source documents, or re-enters data in verification format to detect errors.
• Stores complete documents in appropriate locations.
• Inputs data, such as file numbers, new or updated information, or document information codes into computer systems to support document and information retrieval.
• Locates and corrects data entry errors or reports them to supervisors.
• Prepares responses to correspondence containing routine inquiries.
• Answers questions about records or files.
• Keeps records of materials filed or removed, using logbooks or computers and generates computerized reports.
• Performs administrative duties, including but not limited to answering phones, greeting visitors, handling mail collection and distribution, ordering and dispensing supplies, proofreading, or transcribing documents, among others.
• Maintains student data integrity and confidentiality.
• Completes special projects as assigned.
• Performs other duties as assigned or required.

Requirements

• Knowledge: General knowledge of MS Office Suite (Outlook, Word and Excel).
• Skills: Speaking, Writing, Active Listening, Service Orientation, English Language.
• Abilities: Exercise proper telephone protocol and handle difficult customer situations, work effectively alone or as part of a team, concentrate on a task over a period of time without being distracted, adapt to changes in policies/procedures, workload, etc., maintain student data integrity and confidentiality.

Qualifications

• Required Education: High School Diploma or Equivalent.
• Required Experience: Two (2) years of clerical/administrative experience in an office environment.