Admission Registration Specialist 1-28370

Responsibilities

• Collections, verifies and enters into Epic the patient's demographic, employer, financial, emergency contact, insurance, subscriber and case-specific information.
• Consistently has patient sign and scan all necessary documents for completion of the admission process.
• Consistently and accurately obtains and interprets the patient's insurance benefits and communicates this information accurately to the patient and co-workers.
• Determines the patient's financial obligation and communicates this information accurately and respectfully to the patient.
• Performs registration functions consistent with Federal, State and Local regulatory agencies and payer requirements, and organizational policies and procedures.
• Performs the admission notification (NOA) process to ensure payment for patient’s inpatient stay is secured.
• Communicates hospital policies governing the revenue cycle to patients and internal customers.
• Minimizes financial risk of patient accounts by discussing and negotiating acceptable resolutions of estimated patient balances.
• Receives and properly responds to, or directs telephone inquiries from patients, payers, physicians and their staff, internal department and other persons and entities.
• Able to find resolution within the phone interaction satisfactory to the caller and/or knows when to escalate to their supervisor.
• Interacts and collaborates with numerous departments to resolve issues and analyzes necessary information to ensure hospital reimbursement.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Rush University Medical Center’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures.

Requirements

• High school graduate or equivalent.
• 0-1 year of experience.
• Basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
• Excellent communication and outstanding customer service and listing skills.
• Basic keyboarding skills.
• Critical thinking, sound judgment and strong problem-solving skills essential.
• Team oriented, open minded, flexible, and willing to learn.
• Strong attention to detail and accuracy required.
• Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast-paced and challenging department.
• Ability to follow oral and written instructions and established procedures.
• Ability to function independently and manage own time and work tasks.
• Ability to maintain accuracy and consistency.
• Ability to maintain confidentiality.

Qualifications

• Associates Degree in Accounting or Business Administration.
• Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service.
• Knowledge of insurance and governmental programs, regulations, and billing processes, e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc., managed care contracts and coordination of benefits.
• Working knowledge of medical terminology and anatomy and physiology.

Skills

• Basic computer skills (Microsoft Office Suite).
• Excellent communication and customer service skills.
• Strong problem-solving and critical thinking skills.
• Attention to detail and accuracy.
• Ability to prioritize and multitask.
• Knowledge of insurance and healthcare regulations.
• Medical terminology and anatomy and physiology.

Benefits

• Comprehensive health and wellness programs.
• Flexible spending accounts.
• Retirement savings plans.
• Employee assistance program.
• Discounts on products and services.
• Professional development opportunities.

Pay

$17.63 - $27.77 per hour.

Schedule

Shift 1, 8 Hr (8:30:00 AM - 5:00:00 PM).