ADMISSION & REFERRAL SPECIALIST II (PT)

About the role

The Admission & Referral Specialist will be responsible for direct contact with clients, referral sources, families, physicians and treatment teams. The role involves completing an assessment of patients in the centralized intake team and emergency department, coordinating disposition with Psychiatrist and ED Physician (if indicated), and following the patient through admission to inpatient or referral to another level of care or agency. The role covers all ages from pediatric to geriatric.

Responsibilities

• Evaluate and review clinical information and triage.
• Demonstrate understanding of the action and side effects of psychotropic medications.
• Develop and maintain relationships within the multidisciplinary team.
• Function as a resource person to patients and families.
• Possess knowledge and skill to complete behavioral health assessment and determine level of care.
• Collaborate with departments, patients, family, physician referral.
• Possess knowledge and skill to accurately assess risk, and complete MSE and clinical evaluation for IDT.
• Possess knowledge of DSM V diagnoses and related symptoms, and demonstrate skill in identifying and assessing for these.
• Able to accurately determine admission criteria and treatment needs and formulate clinical impressions.
• Able to present and document clinical impressions efficiently, and collaborate with physicians for disposition.
• Work collaboratively with ED, units, and other departments to facilitate assessment and admission of Behavioral Health patients.
• Provide psychoeducation for patients, families and collaterals related to symptoms, diagnoses, and treatment recommendations.
• Possess knowledge of community resources for Behavioral Health.
• Complete quality clinically documentation in a timely manner and according to documentation requirements and standards.
• Manage multiple tasks effectively in a fast-paced environment.
• Manage the Intake workqueue effectively.
• Serve as liaison across units, departments, and the community to promote access and continuity of care for Behavioral Health patients.
• In coordination with the Program Director, develop, implement, coordinate and evaluate clinical admission, transfers, referrals, and/or discharge processes.
• Utilize assessment tools including, but not limited to Geriatric Depression Scale, Zung, SLUMS, alcohol screening tool(s).
• Address issues in a timely manner including crisis and higher level of care referrals.
• Participate in department processes as requested.
• Enter required data into database system and generate monthly reports to track and trend referral, admission and discharge data.

Requirements

• Advanced clinical skills and knowledge, strong analytical and problem-solving abilities, and excellent communication and interpersonal skills.
• Proficient in software applications; Microsoft Office.
• Experience with EPIC and workque preferred.
• Excellent written and verbal communication and presentation skills.
• Ability to read and comprehend moderate to complex instructions and correspondence.
• Ability to write detailed correspondence.
• Ability to effectively present information in one-on-one and small group situations to patients and their families, Program leadership, employees, clients, providers, vendors, etc.

Qualifications

• Masters degree in Clinical Psychology, Social Work, Counseling, or a related field.
• Current and active IL licensure as a Licensed Social Worker (LSW), Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), or equivalent clinical license.
• Certification Crisis prevention certification as required prior to working on the unit.
• CPR certification required.

Skills

• Advanced clinical skills and knowledge.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficient in software applications; Microsoft Office.
• Experience with EPIC and workque.
• Ability to read and comprehend moderate to complex instructions and correspondence.
• Ability to write detailed correspondence.
• Ability to effectively present information in one-on-one and small group situations.

Benefits

Riverside Healthcare offers a comprehensive suite of Total Rewards including compensation, benefits, and employee well-being programs. These include base compensation within the positions pay range based on qualifications, skills, relevant experience, and/or training, premium pay such as shift differential, and opportunity for annual increases based on performance. Benefits also include health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability, Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses, defined contribution retirement plans with employer match and other financial wellness programs, educational assistance program, paid time off programs, and employee health requirements.