Admission Operations Analyst

About the role

The Office of Undergraduate Admission assembles a freshman class of 1,700 students and a transfer class of approximately 25-40 students each year. We strive to build a class that cuts across a number of dimensions to add to a rich and diverse undergraduate educational experience for everyone.

Responsibilities

• Serving on the Slate CRM system and operations leadership team as one of three Slate captains; using deep knowledge and subject matter expertise of both the Admission Office and Slate operations to steward and manage a system of thousands of forms, fields, and communications, as well as all operational and communications processes run in Slate by the Admission Office.
• Drafting, setting up, monitoring, and verifying all applicant-related communications and forms; building recipient list queries and sending communications using the Slate Deliver module, executing decision release on a rolling basis for athlete applications as well as co-lead approximately seven (7) decision releases per admission cycle for upwards of 60,000+ applicants.
• Co-lead the planning and operations for the Dispositioning and Retention processes that occur multiple times per year for the 60,000+ application files and associated information comprising of thousands of fields, forms, and communications.
• Managing and preparing annual FERPA information for the Student Services Center for the approximately 1,850 students matriculating each year.
• Leading the planning and operations workflows for the annual updating of the Slate-hosted Letter of Intent Athlete First-Year and Transfer Applications in addition to the Athletic Ranking Form and coaches’ portal in Slate.
• Analyzing new business requirements, assisting with feasibility of enhancement requests, system functionality, current system use and user needs.
• Evaluating Slate-based functions and procedures and specifically evaluating Transcript Review, Arts Portfolios, and Gap Year functions that rely on complex Slate processes, and involve internal staff, applicants, and campus partners like the Arts Practice, Music, Dance, and Theater and Performance Studies faculty and staff.
• Building complete queries in Slate to pull data from the system and assess system functionality in response to user business needs.
• Specifying functional analysis and designing and working with developers and analysts to recommend solutions and resolve system issues.
• Running quality assurance processes and problem solve to correct issues immediately or working to develop alternative solutions, especially with processes such as the Arts Portfolio that require constant monitoring and real time troubleshooting when the Arts Portfolio upload module is released to applicant portals.
• Developing and monitoring QA queries.
• Continually asking critical questions: does this make sense given what I know operationally? If not, developing solutions and changes to policies and procedures.
• Directing the Admission Operations team and related staff to correct field data and/or direct staff strategically to optimize operational priorities.
• Reviewing, researching and evaluating software to determine its usefulness and appropriateness as related to existing or proposed business systems; assisting or developing preliminary and detailed system design documentation.
• Writing, editing, and continually updating the Admission Office’s Operations Manual.
• Working in partnership with the Admission Operations Manager, assess the Slate CRM and suite of Undergraduate Admission applications to streamline and improve admission operations.
• Performing testing of new systems, upgrades and patching of existing systems; planning, conducting and documenting results of testing.
• Double-checking, identifying issues, and troubleshooting application mappings daily. Verifying pathways and fields are populating as expected and functioning properly for over 1,000 fields, a number that increases each year.
• Advising users requiring assistance in solving complex problems or issues regarding management and business systems.
• Continually reviewing and analyzing Slate enhancements and technical changes from Technolutions (owner of Slate).
• Representing the Admission Office and its operations, functions, and data reports whose functions cross over with this office and serving as a liaison to these offices (for example, Office of Institutional Research & Decision Support; Student Services Center; Bechtel International Center; Registrar’s Office; Office of Academic Advising; and Financial Aid Office).
• Building and maintaining relationships and streamlining operational processes and communications so students and internal campus partners are better served.

Qualifications

• Bachelor’s degree and five years relevant experience or combination of education and relevant experience.
• Slate, PeopleSoft experience highly desirable.
• Knowledge of computer system capabilities, business processes, and work flow.
• Experience with enterprise applications and understanding of database driven applications.
• Strong understanding of the software development lifecycle.
• Knowledge of principles and techniques used in conducting management studies and in systems analysis.
• Current knowledge of rapidly changing computer technology.
• Skills in facilitating group meetings.
• Skills in developing and conducting training programs.
• Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs.
• Strong listening, negotiation and conflict resolution skills.
• Ability to design and document complex business systems.
• Prior proven problem solving and analytical thinking and ability to approach problems logically and systematically.
• Ability to work effectively and collaboratively with minimum direction.
• Ability to establish effective, ongoing relationships with staff and management.
• Ability to manage multiple competing priorities and work under pressure in high stress situations.