Adminstrative Assistant

Gibraltar Building Products is a leading North American building products manufacturer, with several manufacturing facilities across the United States and Canada. As the top supplier in the residential roof ventilation, drainage, and roofing accessories markets, we serve the nation's largest home center retailers and building product distributors.

About the role

This position will be our first point of contact with customers as they enter our facility and phone in. The role performs reception and various office administrative duties to support daily operations, including answering phone calls and greeting customers and visitors.

Responsibilities

• Answer and direct incoming calls
• Order assistance – date orders and send confirmations
• Enter Trim and Coil ID
• Mark Will-Calls ready for pick-up, notifying customers
• UPS shipping
• Maintain color chips stock and labeling
• Maintain office and kitchen supplies, notifying purchasing staff when items are needed
• Always maintain a professional appearance and demeanor
• Special projects and other duties as assigned

Requirements

• Strong customer service and social skills
• Excellent organizational skills to manage multiple tasks, prioritize effectively, and maintain a tidy workspace
• Proficient telephone etiquette and ability to handle inquiries and resolve issues effectively
• Ability to work in a fast-paced environment with attention to detail
• Proficient in Microsoft Office or related software
• Able to work as part of a team and take initiative independently
• High school diploma or GED preferred
• ERP use a plus
• Bi-lingual a plus
• Experience in building systems, roofing, and siding a plus

Benefits

• Competitive compensation including paid time off and holidays
• Medical insurance (HDHP with HSA and PPO options)
• Prescription drug coverage
• Dental and vision insurance
• Pre-tax flexible spending account
• 401(k) retirement savings with employer match
• Basic and supplemental life and AD&D insurance
• Short-term and long-term disability insurance
• Pre-tax dependent care flexible spending account
• Wellness program with diabetes prevention, condition care, preventive care, and annual flu shot
• Employee Assistance Program

Pay

A reasonable estimate of the current wage range is $22/hr. to $26/hr.

Physical Requirements and Work Environment

• Manual dexterity sufficient to operate phones, computers, and other office equipment
• Ability to talk, listen, and speak clearly on the telephone
• Generally good working conditions with little or no safety/health hazards
• Some exposure to cooler or warmer weather dependent on physical work location
• Ability to lift up to 20 pounds
• Pre-employment drug testing required