Administrator - Truck Account

About the role

Proactively monitors trends in vehicle maintenance for specific accounts and geographic markets
Builds and analyzes both standard and ad-hoc reports
Analyzes data and makes recommendations to customers and leadership to implement cost-saving initiatives
Coordinates with fleet managers, vendors and manufacturers to ascertain the most effective resolution to truck malfunctions
Acts as a consultant to fleet managers and service technicians when complex solutions are needed
Reviews and issues non-standard purchase orders to ensure that the customer's best interests are protected
Supports the technical resource center by assisting customers and vendors as needed
Performs all other duties and special projects as assigned

Responsibilities

• Proactively monitors trends in vehicle maintenance for specific accounts and geographic markets
• Builds and analyzes both standard and ad-hoc reports
• Analyzes data and makes recommendations to customers and leadership to implement cost-saving initiatives
• Captures and resolves complex issues for fleet managers and service technicians
• Coordinates with fleet managers, vendors and manufacturers to ascertain the most effective resolution to truck malfunctions
• Acts as a consultant to fleet managers and service technicians when complex solutions are needed
• Reviews and issues non-standard purchase orders to ensure that the customer's best interests are protected
• Serves as a technical resource center by assisting customers and vendors as needed
• Performs all other duties and special projects as assigned

Requirements

• Strong verbal and written communication skills
• Strong research and presentation skills
• Strong interpersonal and customer service skills
• Ability to summarize and express information and ideas in a clear and organized manner
• Ability to interact and work with employees at all levels in the organization including business units and executive management
• Ability to explain complex concepts to non-specialists
• Responds to non-standard requests; investigates with assistance from others as needed
• Gathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customers
• Takes personal responsibility for customer satisfaction and loyalty
• Works independently or with others within own area or department to achieve team goals
• Identifies and removes barriers to effective teamwork
• Offers support to other team members; follows through on commitments
• Applies emotional intelligence in responses and reactions
• Consistently earns trust, loyalty and respect of others

Qualifications

• High School Diploma or equivalent, a degree in Business Administration or relevant field preferred
• ASE or other industry certification preferred
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Relevant Work Experience: 5-10 years’ experience in the automotive or transportation industry, with advanced technical knowledge
• Understanding of automotive repair industry processes
• Knowledge of Holman Fleet & Mobility’s programs preferred
• Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security

Skills

• Strong verbal and written communication skills
• Strong research and presentation skills
• Strong interpersonal and customer service skills
• Ability to summarize and express information and ideas in a clear and organized manner
• Ability to interact and work with employees at all levels in the organization including business units and executive management
• Ability to explain complex concepts to non-specialists
• Responds to non-standard requests; investigates with assistance from others as needed
• Gathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customers
• Takes personal responsibility for customer satisfaction and loyalty
• Works independently or with others within own area or department to achieve team goals
• Identifies and removes barriers to effective teamwork
• Offers support to other team members; follows through on commitments
• Applies emotional intelligence in responses and reactions
• Consistently earns trust, loyalty and respect of others

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Pay

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $55,270.00 - $78,760.00 USD annually for full time employees.

Schedule

Not specified