Administrator, Service Center- TForce Freight

About the role

This position performs general office duties for the supported group, including data manipulation, planning, auditing, inventory, customer support, and operations support in a fast-paced warehouse environment. The role requires an understanding of general warehouse and office procedures, effective communication, problem-solving skills, and the ability to manage time efficiently while providing excellent customer service.

Responsibilities

• Transfer information from order manifest into Edge system
• Review invoices
• Provide routine but varied clerical support to service center staff, including answering telephones, data entry, and filing
• Prepare reports and presentations
• Prepare and/or coordinate information for internal use and distribution
• Perform various ad hoc tasks
• Provide coverage in other departments during fluctuations in volume, vacation, or leave of absence
• Match inbound freight with billing
• Record and work overages, shortages, and refusals
• Document shorts and hazardous material alerts
• Assist drivers with customer information
• Provide assistance to customers
• Perform dock work and operate a forklift as needed

Requirements

• US citizen or authorized to work in the U.S.
• High School Diploma, GED, or international equivalent
• Minimum of six months' office support experience
• Ability to handle multiple tasks in a fast-paced environment with high attention to detail
• Effective oral and written communication skills
• Problem-solving, basic research, and time management skills
• Proficiency in Microsoft Office (Word, Excel, and Outlook)
• Accurate and rapid data entry

Preferred Qualifications

• Warehouse experience
• Forklift experience