Administrator/Order Processor

Duties and Responsibilities

• Review daily customer purchase orders, weekly open order reports from customers, and manage customer portals.
• Manage Accounts Receivable (A/R), sending invoices via email, EDI, and mail, and managing Credit Card transactions.
• Process customer orders from entry to invoicing, including reviewing over 40+ customers with unique requirements, and effectively communicating these requirements to the floor.
• Create and maintain customer files, such as routing guides, contact sheets, parts lists, and oversee the master schedule with order requirements and invoiced/shipped order information.
• Oversee and maintain the daily work schedule, monitor and update it in conjunction with Supervisor and Manager, and attend meetings as needed.
• Process online B2C orders, including stock checks, pick-pack, invoicing, and communications to customers on order status.
• Handle and process blanket orders, maintain them, and communicate with management.
• Assist with returns, with management approval, and provide verbal and electronic order confirmations to customers.
• Participate in long-term department projects like New Customer On-Boarding, New Part Checklists, Continuous Improvements Lessons Learned, and Program Changes.
• Direct company phone calls to internal team members and assist with general clerical tasks such as filing, scanning, and assisting with year-end activities.

Qualifications

• Organized, detail-oriented, self-starter, comfortable communicating in person and by phone with internal and external customers, able to multi-task, and able to successfully adapt to change.
• Able to think on their feet and work both independently and collaboratively with a team.
• Familiarity with data entry, filing, reporting, and general office tasks.
• Proven ability to learn and understand company policies and procedures.
• Excellent verbal and written communication skills, especially professional phone and email etiquette.
• Ability to prioritize and work under pressure required.
• Ability to speak, understand, read, and write English.