Administrator, Benefits and Leave

About the role

Administers Cleveland State University’s (CSU) employee benefit and leave programs, including health, wellness, retirement, and leave policies while ensuring compliance with federal, state, local, and CSU’s guidelines. Delivers high-quality customer service through multiple communication channels by assisting employees with eligibility, enrollment, leaves, and accommodation requests. Acts as a liaison between employees and carriers and is responsible for maintaining compliance and data integrity across all systems.

Responsibilities

• Administer employee benefit and leave programs
• Ensure compliance with federal, state, local, and CSU guidelines
• Provide customer service via multiple communication channels
• Assist employees with eligibility, enrollment, leaves, and accommodation requests
• Serve as liaison between employees and carriers
• Maintain compliance and data integrity across systems

Minimum Qualifications

• Bachelor’s degree in human resources, business administration, or a related field
• Experience in benefit administration and full-cycle leave of absence event processing
• Related work experience may substitute for education: one (1) year of related work experience can substitute for one (1) year of education (e.g., high school diploma or GED plus four years of related experience is eligible)