Administrator

About the role

The Administrator will act as the face of the location and the company by offering the highest level of customer service and hospitality to visitors, clients, and the community both in person and on the phone. Provides administrative support to a funeral home, cemetery, crematory or a combination of these facilities. Assists with special projects, research, and resolving problems. Schedules meetings, drafts memos, transcribes notes, creates presentations, generates reports, and prepares and monitors invoices and expenses.

Responsibilities

• Enters contract details into information system and maintains other related documents.
• Orders and checks memorial to ensure accuracy.
• Processes annual funeral home and cemetery license renewals.
• Codes and scans invoices.
• Processes accounts payable and other accounting support transactions.
• Receives incoming telephone calls and assists callers with any questions or comments, directing calls to appropriate team members.
• Files and maintains customer information.
• Maintains office and facility supplies as well as fax machines, copiers, and network printers.

Skills

• Good written and verbal communication skills for interactions with grieving families, co-workers, and other stakeholders to generate accurate and timely responses to questions and requests in a calm, professional manner.
• Collaborates easily with co-workers, keeps shared information up to date, and works well independently.
• Communicates in a timely and effective manner with management.
• Excellent attention to detail while simultaneously handling a range of time‑sensitive tasks.

Requirements

• High School Diploma or Equivalent.
• Two (2) years of administrative support experience.
• Proficient in MS Outlook, Excel, Word, and PowerPoint.
• Prior work experience in bookkeeping or accounting is helpful, but not required.