Administrator

About the Role

Hillcrest Health & Living is seeking an experienced, strategic, and people-focused Administrator to lead operations at Hillcrest Country Estates in Papillion, NE. Hillcrest Country Estates is a senior living campus offering a full continuum of care, including skilled nursing, rehabilitation, long-term care, assisted living, memory support, and independent living options. The Administrator will play a key leadership role in advancing the mission of inspiring people to live their best lives by leading operations, developing strong teams, driving quality outcomes, and ensuring residents, guests, families, and team members feel supported.

Responsibilities

• Provide overall leadership and accountability for daily operations, fiscal performance, quality outcomes, and regulatory compliance.
• Ensure services are delivered in accordance with state, federal, local, and organizational standards.
• Lead Quality Assessment and Performance Improvement processes to support strong customer satisfaction, quality care, and compliance.
• Maintain survey readiness related to licensure, Medicaid, Medicare, OSHA, labor, life safety, and other regulatory expectations.
• Lead, coach, develop, and engage team members while building high-performing teams.
• Support effective hiring, onboarding, performance management, conflict resolution, and team communication.
• Plan, direct, control, and monitor budgeting, revenue, expenses, and fiscal management processes.
• Identify operational risks and implement strategies to support safety for residents, guests, team members, and visitors.
• Oversee the proactive maintenance, presentation, and overall condition of the physical plant, furniture, fixtures, and service areas.
• Partner across service lines to support effective customer transitions and continuity of care.
• Conduct tours and support sales of Hillcrest Country Estates’ long-term care and independent living options.
• Serve as a resource and advocate for residents, guests, families, and prospective customers throughout the admission and transition process.
• Initiate and maintain a referral development plan to support census goals and strong community partnerships.
• Participate in or lead external marketing events to maintain referral relationships and community presence.
• Model strong leadership through planning, organization, critical thinking, change management, problem-solving, adaptability, emotional intelligence, and confidentiality.

Requirements

• At least five years of leadership or management experience in a skilled nursing, acute care, or post-acute setting at the Administrator level.
• At least two years of demonstrated knowledge and experience with Medicare and Medicaid.
• Demonstrated experience with federal and state skilled nursing regulations.
• Strong understanding of quality assurance, compliance, survey readiness, and operational performance.
• Proven ability to lead teams, build trust, and create a strong service culture.
• Experience managing budgets, revenue, expenses, labor, and fiscal outcomes.
• Strong communication, presentation, coaching, negotiation, and problem-solving skills.
• Ability to manage competing priorities while staying calm, professional, and solution-focused.
• A collaborative leadership style with the confidence to hold teams accountable.
• Commitment to service excellence, resident satisfaction, team member engagement, and continuous improvement.

Qualifications

• Bachelor’s degree in Health Care Administration, Business, Nursing, Social Work, or related administrative field required.
• Master’s degree in Health Care Administration, Business, Social Work, or related field preferred.
• Active Nebraska Nursing Home Administrator license required.
• Participatory membership in Nebraska Health Care Association and American Health Care Association required.

Benefits

• Competitive compensation.
• Multiple health insurance plan options.
• Vision, dental, and life insurance.
• Retirement plan options.
• Paid time off and attendance PTO opportunities.
• Professional development, leadership support, and career-growth opportunities.
• Supportive leadership team and strong organizational culture.
• Meaningful work with a locally rooted, mission-driven senior care organization.

Physical & Other Requirements

• Must be able to speak, read, and write English.
• Must be able to independently lift up to 35 pounds.
• Must be able to perform repetitive sitting, bending, standing, walking, and movement as needed.
• Must be flexible, calm, and professional in stressful or changing situations.
• Must be able to work in a fast-paced environment with strong attention to detail.
• Must be able to utilize technology, systems, and resources efficiently and effectively.
• Must be able to build strong relationships with residents, guests, families, referral partners, leaders, and team members.
• Possible exposure to communicable diseases and bodily fluids.
• Other duties as assigned.