Administrator

About the role

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support. We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.

The Administrator role at Everstory is a vital part of the location team and is multi-faceted with the ability to learn multiple parts of the business while supporting our customers and team members. In this position, no two days will be the same.

Responsibilities

• Create a customer-focused environment through answering phones, scheduling appointments, helping onboard team members, and assisting your location’s leadership team.
• Contract processing and quality control, including verification that all contracts are valid before entry.
• Banking duties: cash receipt entry, deposit slips, credit card transactions, and bank deposits (may include trips to the bank for actual cash deposits).
• Cemetery daily processing of IOA’s (Interment Order and Authorization), following company standards and policies.
• File maintenance and record keeping: update customer files including all new sales and burials; scan all documentation as required; maintain records of memos, emails, corporate policies, and programs implemented.
• Human Resources: coordinate onboarding responsibilities as needed.
• Accounts Payable: ensure all bills are paid promptly; process all purchases and invoices through the current system.
• Accounts Receivable: collection of past and present balance amounts due for any delinquent location customer contracts.
• Deeds and Certificates: provide deeds and certificates to Sales Management each week; log and process according to location and/or state guidelines.
• Trust Certificates: check for accuracy, compare to contracts, sign, and place in custom file return (email) to the Home Office Trust Department.
• Work and Memorial Orders: order memorials when PIF (Paid in Full); manage work orders for Park Services.
• White Board Meetings: participate in daily meetings between Administration, Maintenance, and Sales Departments.
• Reporting: may include Trust, state-required, and month-end processing.

Core Competencies

• Compassion - Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; demonstrates real empathy with the joys and pains of others.
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Ethics and Values - Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Requirements

• Multi-line phone skills required.
• Filing skills (alphabetically).
• Ability to type 40 words per minute with minimal errors and data entry skills.
• Basic math and computer skills including word processing (Word) and spreadsheet (Excel) applications or Google equivalents.
• Ability to abide by all company policies and keep all employee and customer information confidential.
• Excellent customer service skills and optimal interpersonal skills.
• Proficient organizational skills; ability to multitask efficiently and work well independently or as part of a team.
• Ability to effectively and quickly complete tasks and assignments and meet deadlines.
• Must possess a valid state driver’s license and have access to a personal vehicle for some locations.
• High school equivalency required.
• Minimum of one year of experience in administration or customer service.
• Availability to work some holidays, evenings, and weekends as needed.

Benefits

• Medical, Dental, Vision, Life, AD&D, and STD Insurance.
• Tuition Reimbursement.
• Anniversary Award for each year of service.
• Career Advancement and Training - Aspiring Managers Program.
• Everstory Cares - Employee Assistance Fund.
• Legend Award Program.
• Funeral and Cemetery Benefits.
• Employee Referral Bonus.
• 401k with Company Match.

Pay

$17.00 - $18.00 per hour.