Administrator

The Impact You Will Make

• Create a customer-focused environment through answering phones, scheduling appointments, helping on-board team members, and assisting location leadership.
• Contract processing and quality control, including verifying contract validity before entry.
• Banking duties: cash receipt entry, deposit slips, credit card transactions, and bank deposits.
• Cemetery daily processing of IOA’s (Interment Order and Authorization).
• File maintenance and record keeping: updating customer files, scanning documents, maintaining records of memos, emails, corporate policies, and programs.
• Human Resources: coordinating onboarding responsibilities as needed.
• Accounts Payable: ensuring all bills are paid promptly and processing purchases and invoices through the current system.
• Accounts Receivable: collecting past and present balance amounts due for any delinquent location customer contracts.
• Deeds and Certificates: providing deeds and certificates to Sales Management weekly, logging and processing according to location and/or state guidelines. Handling Trust Certificates for accuracy, comparing to contracts, signing, and returning to the Home Office Trust Department.
• Work and Memorial Orders: ordering memorials when PIF (Paid in Full), managing work orders for Park Services.
• White Board Meetings: participating in daily meetings between Administration, Maintenance, and Sales Departments.
• Reporting: may include Trust, state required, and month-end processing.

Core Competencies

• Compassion - Demonstrates genuine care for people, is concerned about their work and non-work problems, is available and ready to help, and shows empathy with the joys and pains of others.
• Customer Focus - Dedicates to meeting the expectations and requirements of internal and external customers, gathers and uses customer information for product/service improvements, and acts with customers in mind.
• Ethics and Values - Adheres to appropriate core values and beliefs, acts in line with those values, rewards the right values, and disapproves of others.
• Basics: Multi-line phone skills required. Filing skills (alphabetically). Ability to type 40 words per minute with minimal errors and data entry skills. Basic math and computer skills including word processing (Word) and spreadsheet (Excel) applications or Google equivalents.
• Customer Focus: Ability to abide by all company policies and keep all employee and customer information confidential. Excellent customer service skills and optimal interpersonal skills.
• Team Focus: Proficient organizational skills. Ability to multitask efficiently and work well independently or as part of a team. Ability to effectively and quickly complete tasks and assignments and meet deadlines.

Qualifications

• High School equivalency required.
• Minimum of one-year experience in administration or customer service.

Benefits

• Medical, Dental, Vision, Life, AD&D, and STD Insurance
• Tuition Reimbursement
• Anniversary Award for each year of service
• Career Advancement and Training - Aspiring Managers Program
• Everstory Cares - Employee Assistance Fund
• Legend Award Program
• Funeral and Cemetery Benefits
• Employee Referral Bonus
• 401k with Company Match

About Everstory

Everstory Partners is dedicated to creating supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. Our mission is informed by a deep understanding of the profound and complex nature of grief, recognizing it as a natural and beautiful part of the human experience. We are committed to providing compassionate and personalized support.