Administrator

The Impact You Will Make

• Create a customer-focused environment through answering phones, scheduling appointments, helping on-board team members, and assisting location leadership.
• Contract processing and quality control, including verifying contract validity before entry.
• Banking duties: cash receipt entry, deposit slips, credit card transactions, and bank deposits.
• Cemetery daily processing of IOA's (Interment Order and Authorization).
• File maintenance and record keeping: updating customer files, scanning documents, maintaining records of memos, emails, and corporate policies.
• Human Resources: coordinating onboarding responsibilities as needed.
• Accounts Payable: ensuring all bills are paid promptly and processing purchases and invoices through the current system.
• Accounts Receivable: collecting past and present balance amounts due for any delinquent location customer contracts.
• Deeds and Certificates: providing deeds and certificates to Sales Management weekly, logging and processing according to location and/or state guidelines. Handling Trust Certificates for accuracy, comparing to contracts, signing, and placing in custom file return (email) to the Home Office Trust Department.
• Work and Memorial Orders: ordering memorials when PIF (Paid in Full). Managing work orders for Park Services.
• White Board Meetings: participating in daily meetings between Administration, Maintenance, and Sales Departments.
• Reporting: may include Trust, state required, and month-end processing.

Core Competencies

• Compassion - Demonstrates genuine care for people and their situations.
• Customer Focus - Dedicated to meeting the expectations and requirements of internal and external customers.
• Ethics and Values - Adheres to appropriate core values and beliefs, acting in line with them.
• Basics: Multi-line phone skills, filing skills, typing speed, basic math, and computer skills including word processing and spreadsheet applications.
• Customer Focus: Ability to abide by company policies, maintain confidentiality, and exhibit excellent customer service and interpersonal skills.
• Team Focus: Proficient organizational skills, ability to multitask, and effective task completion and deadline meeting.
• Driver’s License and Vehicle Access: Required for some locations.

Qualifications

• High School equivalency required.
• Minimum of one-year experience in administration or customer service.

Benefits

• Medical, Dental, Vision, Life, AD&D, and STD Insurance
• Tuition Reimbursement
• Anniversary Award for each year of service
• Career Advancement and Training - Aspiring Managers Program
• Everstory Cares - Employee Assistance Fund
• Legend Award Program
• Funeral and Cemetery Benefits
• Employee Referral Bonus
• 401k with Company Match

Pay Range

The pay range for this role is based on a wide range of factors that are considered in making compensation decisions regardless of race, gender, age, religion, or any other protected characteristic. They include skill set, experience and training, licensure and certification, and other business and organizational needs. This range estimate has been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the circumstances of each hire.

About Everstory

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. We believe that grief is a natural and beautiful part of the human experience, and we are committed to providing compassionate and personalized support. Our Impact: The Administrator role is a vital part of the location team, responsible for creating a customer-focused environment and supporting our customers and team members. Core Competencies: We seek candidates who demonstrate compassion, customer focus, ethics, and values, along with essential skills like multi-line phone skills, filing, typing, and basic computer proficiency. Qualifications: A high school equivalency and one year of experience in administration or customer service are required. Benefits: Everstory Partners offers a competitive benefits package including medical, dental, vision, life, AD&D, STD insurance, tuition reimbursement, and more. Pay Range: Compensation decisions are made based on various factors and are adjusted for geographic location.