Administrator

About the role

Join our dynamic team as an Admin Support in our Edinburgh city centre office. This is a full-time permanent contract with a standard workweek of 35 hours, Monday to Friday from 9am to 5pm.

Responsibilities

• Support the Tenancy Service team with administration tasks
• Process tenant and landlord termination notices
• Manage virtual tour system
• Take holding deposit card payments over the phone
• Erect and remove ‘To Let’ boards
• Source data from online systems including lease agreements and inventories
• Draft tenancy letters
• Draw up pet addendums
• Answer phone calls and deal with email enquiries
• Gather documentation
• Audit systems
• Create tenancies on our centralised system
• Liaise with tenants and landlords

Requirements

• Passionate about customer service and driven to deliver the best outcome for the customer
• Excellent written and verbal communication in keeping with the professional image of the business
• Ability to relay information with confidence and seek support from peers when required
• Good attention to detail and ability to use business systems to steer decision making
• Strong administration and coordination skills
• Ability to multitask and thrive in a fast-paced environment
• Pro-active 'can do' approach
• Good team worker and player
• Excellent time management, organisational, and prioritisation skills
• Good knowledge of Microsoft Outlook, Word, and Excel
• Competent in learning new operating systems
• Professional and presentable
• Reliable, flexible, and friendly
• Preferably at least one year’s experience working within property lettings
• Current legal right to work in the UK

Benefits

• Smart spending app with discounts at over 900 retailers
• Wellbeing centre with resources for physical, financial, and mental health
• Employee Assistance Programme offering free counselling support sessions
• Smart Tech Scheme for the latest gadgets and appliances
• Cycle2Work Scheme to reduce carbon footprint
• Enhanced Family Friendly Leave (maternity, paternity, adoption, and IVF)
• Competitive base pay with incentivised commission and performance bonuses
• Special days and celebrations for length of service
• Pension scheme for retirement planning
• Support for professional development and funding for professional qualifications
• Company socials and team-building events

Pay

£23,500 per annum

Schedule

35 hours per week, Monday to Friday, 9am to 5pm